Conflict Resolution

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  • Video: Amishi Jha on the neuroscience of mindfulness

    Brains On Purpose™
    StephanieWestAllen
    8 Apr 2014 | 5:40 am
    In February, a large group of us were fortunate to hear neuroscientist Amishi Jha speak on the brain science of mindfulness. All of you, no matter where you are, can watch part of her program now. Click to see her Friday evening lecture. The YouTube description: Respected brain researcher Amishi Jha brings a fascinating exploration of findings from cutting-edge neuroscience...
  • The 8 Money Metaphors that shape your life and your business: Werewolf, Bees, Nuts, Rain, Wood, Fish, Energy, Friend

    Pace Smith
    Pace
    17 Apr 2014 | 5:58 am
    Does money slip out of your fingers as soon as you get it? Do you get into financial trouble and not really understand how you got there? Or have you negotiated an uneasy truce with money, a truce that works pretty well but might be blocking you from wild financial success? Maybe it’s because of your money metaphor. Here are 8 metaphors, 8 common ways of relating to money, that shape your life and your business. I’ll describe each of the 8 metaphors and, after each one, I’ll ask you some follow-up questions to help you explore your relationship with money more deeply. Money…
  • H*w w* f*ll in th* ga*s to m*ke se*se of wha* is b*ing s**d

    conflict-resolution « WordPress.com Tag Feed
    neildenny
    2 Apr 2014 | 8:42 am
    I w*nt to expl*re a re**ly imp***ant point in to**y’s b**g po*t. When we are miss**g inf***atio* our bra**s are brill***t at fi**in* in th* g*ps. Usually this is fine.  Your brain will have filled in the gaps above without too much difficulty.  It is able to do so through pattern recognition and recalling having seen similar letter arrangements which we call words.  Our familiarity with these patterns enables us to rapidly guess what fills in the blanks. This rush to fill in the blanks to make sense of what is being said also happens in conflicted situations. The tragic story of…
  • Love with no regrets…

    Nancy Love's Weblog
    Dr. Nancy Love
    15 Apr 2014 | 2:17 pm
    One of my favourite t-shirts has this saying on it… Love with no regrets.  I am wearing it today as a label.  That is who I am…. Love, Nancy Love … with no regrets.  I need to wear it from time to time to keep in touch with that part  of me that lives in the here and now. Regrets like worry are a waste of time.  That was then.  This is now. Let it go. I remember wearing this shirt in Hawaii and having a half a dozen people read it and give me a smile or a high-five or a “Nice t-shirt!”  It is a good sentiment.  I am not sure that everyone attaches the…
  • Request your free copy of David Mathews’ new book The Ecology of Democracy

    NCDD Community News
    Sandy Heierbacher
    17 Apr 2014 | 7:37 am
    Our friends at the Kettering Foundation are offering to send complimentary copies of David Mathews’ new book out to anyone in the NCDD community who requests one. As you may know, David Mathews is president of the Kettering Foundation and former Secretary of Health, Education, and Welfare in the Ford administration. I know him personally, and he’s an extremely kind, thoughtful, intelligent, and humble guy. The Ecology of Democracy: Finding Ways to Have a Stronger Hand in Shaping Our Future is for people who care deeply about their communities and their country but worry about…
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    Brains On Purpose™

  • Video: Amishi Jha on the neuroscience of mindfulness

    StephanieWestAllen
    8 Apr 2014 | 5:40 am
    In February, a large group of us were fortunate to hear neuroscientist Amishi Jha speak on the brain science of mindfulness. All of you, no matter where you are, can watch part of her program now. Click to see her Friday evening lecture. The YouTube description: Respected brain researcher Amishi Jha brings a fascinating exploration of findings from cutting-edge neuroscience...
  • Good to hear: Two interviews with me have made top-10 or most-listened-to lists

    StephanieWestAllen
    27 Mar 2014 | 3:23 pm
    I am pleased to say that the interview by Zena Zumeta of me for the Texas Conflict Coach Radio Blog Show was one of The Best of 2013. The description: Brains on Purpose: Traits and States to Shape Your Conflict Fate Our brains are changing all the time. We can be in control of those changes or we can have...
  • An authentically calming voice: Another benefit of mindfulness for lawyers, mediators, counselors

    StephanieWestAllen
    23 Mar 2014 | 8:15 am
    Your tone of voice can affect your client's ability to hear you, especially in times of stress. In order to have a tone of voice that allows us to be heard, we need to monitor our own level of tension, our own level of defensiveness, our own level of feeling safe. Ongoing monitoring requires mindfulness. And a truly calming tone...
  • Video: The Lawyer's Brain on Meditation

    StephanieWestAllen
    19 Mar 2014 | 3:37 pm
    The latest video to be posted on the YouTube channel for the Berkeley Initiative for Mindfulness in the Law is The Lawyer's Brain on Meditation: Insights from Neuroscience. The description: Neuroscientist Emiliana Simon-Thomas, Ph D, Science Director of the Greater Good Science Center, presents at Berkeley Law on the ways meditation can improve the well-being, concentration, and emotional intelligence of...
  • How to focus that wandering mind

    StephanieWestAllen
    3 Mar 2014 | 1:07 pm
    Below is an article with a good overview of a skill and habit that is helpful, probably essential, to both parties in dispute and conflict professionals: focusing a mind that's wandering. The article also explains some of the neuroscience underlying focus and wandering. From "How to Focus a Wandering Mind" (DailyGood.org): Reading all this might make you think that we’d...
 
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    Pace Smith

  • The 8 Money Metaphors that shape your life and your business: Werewolf, Bees, Nuts, Rain, Wood, Fish, Energy, Friend

    Pace
    17 Apr 2014 | 5:58 am
    Does money slip out of your fingers as soon as you get it? Do you get into financial trouble and not really understand how you got there? Or have you negotiated an uneasy truce with money, a truce that works pretty well but might be blocking you from wild financial success? Maybe it’s because of your money metaphor. Here are 8 metaphors, 8 common ways of relating to money, that shape your life and your business. I’ll describe each of the 8 metaphors and, after each one, I’ll ask you some follow-up questions to help you explore your relationship with money more deeply. Money…
  • Spiritual Entrepreneur Podcast 015: Kristin Noelle on the power of art

    Pace
    10 Apr 2014 | 5:58 am
    She sketches with ink and pastel, And each has a story to tell. Of trust and of tending, Of blessings unending. I’m speaking of Kristin Noelle. Highlights: Santa Pause changing your business to focus more on your art trust vs. fear vitamins and pies when fear happens, heal it or avoid it? seeing with the eyes of the heart our greatest place of learning is our greatest place of teaching Links: Kingman Ink You can find Kristin at KristinNoelle.com, and you can check out her latest offer, Healing Waves, which starts on Monday! To subscribe or listen to past episodes of the Spiritual…
  • 8 practical tips to feel less tired and more well-rested

    Pace
    3 Apr 2014 | 5:58 am
    For the past few months, I’ve been feeling low-energy, lethargic, and groggy, sometimes bordering on depressed. It’s been difficult to get things done, let alone feel passionate about my Great Work. I’ve been sleuthing and trying lots of different things – especially things to help me sleep better. Here’s my report on what worked and what didn’t. Disclaimer: I’m not a medical professional. I’m just sharing my experience. 1. Vitamin B12 This was one of the 3 most helpful things. I heard that vegetarians need B12, so I tried it out. When I first…
  • How wobble bass can help your business

    Pace
    20 Mar 2014 | 5:58 am
    I love dubstep. (I’m probably the only person over 30 you’ll hear say that.) And the thing I love most about dubstep is the wobble bass. That WUB WUB WUB WUBWUBWUB sends shivers down my spine every time. One creative weekend day, I was playing around in Renoise (my music composition program of choice) and I decided to learn how to make my own wobble bass. I found a tutorial on YouTube, followed the steps… and it sounded like a cat hissing into a McDonalds intercom. What?! Where’s my wub? I tried a different sample, modulated it… and it sounded like a whale…
  • Spiritual Entrepreneur Podcast 014: Tara Swiger on Undercover Christianity

    Pace
    13 Mar 2014 | 5:58 am
    Tara Swiger gives us her perspective on being a Christian who doesn’t fit the stereotypes of Christians, and how her beliefs affect her business without being overt or preachy. Tara Swiger began spinning twine* And now she helps you redefine Your biz as exploring. And if that’s too boring, She also adores Deep Space Nine. Highlights: When people think “Christian” they think of Ned Flanders from The Simpsons “For me, it’s about love.” -Tara Swiger Being a spiritual entrepreneur doesn’t necessarily mean bringing your spirituality into your…
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    conflict-resolution « WordPress.com Tag Feed

  • H*w w* f*ll in th* ga*s to m*ke se*se of wha* is b*ing s**d

    neildenny
    2 Apr 2014 | 8:42 am
    I w*nt to expl*re a re**ly imp***ant point in to**y’s b**g po*t. When we are miss**g inf***atio* our bra**s are brill***t at fi**in* in th* g*ps. Usually this is fine.  Your brain will have filled in the gaps above without too much difficulty.  It is able to do so through pattern recognition and recalling having seen similar letter arrangements which we call words.  Our familiarity with these patterns enables us to rapidly guess what fills in the blanks. This rush to fill in the blanks to make sense of what is being said also happens in conflicted situations. The tragic story of…
  • Facilitation Supports Collaborative Decision-Making

    Marcia Hughes
    2 Apr 2014 | 5:29 am
    “There are two ways of being creative. One can sing and dance. Or one can create an environment in which singers and dancers flourish.” Warren Bennis Good facilitators create a curious and safe environment that promotes singing, dancing and decision-making!  Organizations seek facilitation when they value an integrated group process with lasting results.  A well facilitated process focuses on building Collaborative Intelligence™. A good facilitator works with the leaders to ensure a well-designed and run event, which can take many shapes and sizes.  It can be an offsite, a…
  • Conflict in the Workplace Can be a Good Thing.

    Vlad Spitzer
    1 Apr 2014 | 6:37 pm
      Joel Peterson, Chairman of JetBlue and a top “influencer” on Linkedin posted an article on March 28, 2014 called “Why Conflict is Good for Business.” Peterson  remarked that: “Healthy organizations are often the noisiest.” And went on to say that good leaders learn to tackle conflict “head-on.”  He added: “That’s why handling conflict well can boost trust. The key is to convert discord into opportunities for learning and growth.” He suggests three conflict handling strategies: First, “may the best idea win,”…
  • Drop the hurt and dive for Freedom

    Human123
    1 Apr 2014 | 2:47 pm
    Many conflicts arise in our lives, and many pass unnoticed because we are so used to them. The built-in operating system of suppression/ release, openness/ closeness, judging good from bad is running in the background without a hitch. There is a time, however, when the conflict becomes so big we are not able to ignore it. Depending on the conflict resolution habits and personality type, some choose to release the stressful energy through blaming and attacking the “enemy”, some choose to ingest it internally, some choose to ignore it. These could all be reasonable responses,…
  • Speak for Yourself

    Exchanged Life Ministries of Greater Philadelphia
    1 Apr 2014 | 12:22 pm
    Have you ever started to work through an issue with someone only to have it dissolve into a heated argument? Here are some simple Communication Keys to help resolve issues before they blow up into conflicts.  I”ll warn you though; it takes practice! So, jot down these principles, and start practicing. Blessings! Robyn
 
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    Nancy Love's Weblog

  • Love with no regrets…

    Dr. Nancy Love
    15 Apr 2014 | 2:17 pm
    One of my favourite t-shirts has this saying on it… Love with no regrets.  I am wearing it today as a label.  That is who I am…. Love, Nancy Love … with no regrets.  I need to wear it from time to time to keep in touch with that part  of me that lives in the here and now. Regrets like worry are a waste of time.  That was then.  This is now. Let it go. I remember wearing this shirt in Hawaii and having a half a dozen people read it and give me a smile or a high-five or a “Nice t-shirt!”  It is a good sentiment.  I am not sure that everyone attaches the…
  • A Bio I Like

    Dr. Nancy Love
    10 Apr 2014 | 11:22 am
      Dr. Love is the founder of the PULSE Institute and the author of PULSE Conversations for Change and The Complex PULSE. She is passionate about giving people the courage and confidence they need to make a change in their lives and a difference in the world. As Executive Coach, a Consultant and Teacher with the PULSE Institute for the past twelve years, Dr. Nancy Love provides her clients with structures and skills for managing social exchanges.  She believes in PULSE as a core competency for leaders or anyone who does their work in conversation.  If you are vicariously responsible for…
  • Checklists and Coherence

    Dr. Nancy Love
    5 Apr 2014 | 10:59 am
    Thank you to those who joined me on yesterdays webinar. The link to the recording will be posted on the events calendar at http://www.pulseinstitute.com or you can email me and I will send it to you.  I also added it to the bottom of this post for your convenience. I spent a great deal of time thinking about how to address checklists on the broadcast. I wanted to touch on the history of checklists as a tool for people who do their work in conversation. Any agenda at any meeting is a checklist. The PULSE checklists where created to help people in difficult situations remember what needs to be…
  • Checklists – For People Who Do Their Work in Social Exchanges

    Dr. Nancy Love
    1 Apr 2014 | 10:32 am
    When I first starting thinking about Checklists I associated them with routine and ritual.  Now I know that the reason you have a checklist is because something is NOT routine and you do not have a ritual that matches it.  Checklists are for those things that are not natural.  They are best used to guide you through processes that are counterintuitive like the PULSE Frame. This week on Friday I will be presenting a free webinar on Checklists and the different applications for PULSE.  I have been thinking a lot about the way that I use PULSE and how often I can use it to analyze what went…
  • PULSE Change – Saving lives with PULSE

    Dr. Nancy Love
    24 Mar 2014 | 4:34 pm
    How can you change your PULSE?  Pulse rates are usually pretty stable and predictable but once in a while your pulse rate changes. What are the triggers for that?  Could be physical exertion or it could be emotional response or it could be your brain creating threats for you … real or imagined.  What can you do to lower the impact of perceived threat and normalize your physiological response? One of the most important outcomes of using PULSE to structure your conversations is that you rarely get so excited by words that your PULSE changes.  Because you have a clearer understanding…
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    NCDD Community News

  • Request your free copy of David Mathews’ new book The Ecology of Democracy

    Sandy Heierbacher
    17 Apr 2014 | 7:37 am
    Our friends at the Kettering Foundation are offering to send complimentary copies of David Mathews’ new book out to anyone in the NCDD community who requests one. As you may know, David Mathews is president of the Kettering Foundation and former Secretary of Health, Education, and Welfare in the Ford administration. I know him personally, and he’s an extremely kind, thoughtful, intelligent, and humble guy. The Ecology of Democracy: Finding Ways to Have a Stronger Hand in Shaping Our Future is for people who care deeply about their communities and their country but worry about…
  • Position Opening with InterFaith Works of CNY

    Roshan Bliss
    17 Apr 2014 | 6:00 am
    We recently heard about a position opening with our friends at InterFaith Works of CNY that we wanted to share. IFW is seeking a new Program Director for their Center for Dialogue, and the position sounds like a great fit for some of our NCDD members, so we hope some of you will be interested in learning more about the opening. IFW describes the position this way: Creation of the Center for Dialogue: IFW is creating the Ahmad and Elizabeth El-Hindi Center for Dialogue (CfD) to build upon several successful models of dialogue that are currently part of the agency: Community Wide Dialogue…
  • Featured D&D Story: Strategic Planning for Sustainability in Dauphin Island

    Sandy Heierbacher
    16 Apr 2014 | 5:05 am
    Today we’d like to feature a great example of dialogue and deliberation in action, Strategic Planning for Sustainability in Dauphin Island. This mini case study was submitted by Dr. R. Warren Flint of Five E’s Unlimited via NCDD’s Dialogue Storytelling Tool (add YOUR dialogue story today!). Title of Project: Strategic Planning for Sustainability in Dauphin Island Description I was contracted to design and facilitate a long-term strategy and implementation plan (more here) to create a more resilient community able to balance economic development with environmental protection and…
  • April 2014 Confab Call on “Text, Talk, Act”

    Andy Fluke
    16 Apr 2014 | 4:59 am
    Last Wednesday, NCDD hosted its April 2014 Confab Call with featured guests Matt Leighninger and Mike Smith talking about the innovative project known as Text Talk Act.  If you missed the confab and are interested in learning more, you can now listen to the entire conversation — or look over the collaborative document participants created during the Confab Call — at the links below. Update RequiredTo play the media you will need to either update your browser to a recent version or update your Flash plugin. As part of our role in the National Dialogue on Mental Health…
  • Introducing our fabulous youth organizers for Text Talk Act

    Sandy Heierbacher
    15 Apr 2014 | 2:55 pm
    Creating Community Solutions is pleased to announce that we’ve teamed up with Active Minds, Lady Gaga’s Born This Way Foundation, and our other partners (NCDD is one of them) to identify some fantastic young people across the U.S. who will be helping organize Text Talk Act events in their communities. We asked them to send us selfies, and you can check out their brief bios here. Hopefully you already know all about Text Talk Act from our previous postings and recent confab call on the project, but in case you don’t, Text Talk Act is an innovative event taking place on April…
 
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    Welcome to Peacemakers Trust | Resources and news

  • CAR’s archbishop and imam in peace drive

    story spotted by Catherine Morris
    8 Apr 2014 | 5:27 pm
    The conflict in the Central African Republic (CAR) is often described as being between Muslims and Christians but two religious leaders are working together to end the bloodshed that has displaced about 20% of the population. The BBC’s Tim Whewell joined them on one of their trips to promote peace. The archbishop finishes tying luggage to the roof of the 4×4, and climbs into the driver’s seat. “The task is hard,” he says. “But for God, nothing is impossible.” The chief imam, beside him, smiles in agreement. And with that, they’re off – on a…
  • Why coexistence doesn’t equal reconciliation in Rwanda

    story spotted by Catherine Morris
    7 Apr 2014 | 10:58 am
    … fragments from a series of first-person accounts … collected to mark the 20th anniversary of Rwanda’s 100 days of slaughter. Taken together, they give extraordinary insight into the psychology of atrocity: how so many ordinary people – friends, neighbours, doctors, teachers, priests – could take part in the bloodletting. They also hint at the moral complexity underlying Rwanda’s efforts to balance truth and reconciliation, justice and forgiveness… Twenty years later, old resentments fester alongside new.
  • Rwanda: Portraits of Reconciliation

    story spotted by Catherine Morris
    7 Apr 2014 | 10:15 am
    Last month, the photographer Pieter Hugo went to southern Rwanda, two decades after nearly a million people were killed during the country’s genocide, and captured a series of unlikely, almost unthinkable tableaus. In one, a woman rests her hand on the shoulder of the man who killed her father and brothers. In another, a woman poses with a casually reclining man who looted her property and whose father helped murder her husband and children. In many of these photos, there is little evident warmth between the pairs, and yet there they are, together. In each, the perpetrator is a Hutu who was…
  • The Rise of Rwanda’s Women: Rebuilding and Reuniting a Nation

    story spotted by Catherine Morris
    7 Apr 2014 | 10:14 am
    Twenty years ago, in 100 days of slaughter between April and July 1994, an estimated one million Rwandan men, women, and children were killed by their fellow citizens. It was one of the worst genocides in history, and its effects still ripple through Rwanda, central and eastern Africa, and the world at large. It would be obscene to say that such a catastrophe has had even the thinnest silver lining. But it did create a natural — or unnatural — experiment, as the country’s social, economic, and political institutions were wiped out by the genocide. And in important respects, the…
  • From Fear to Freedom: Shedding light on a lesser known chapter of the Rwanda genocide

    story spotted by Catherine Morris
    6 Apr 2014 | 10:03 am
    Beatha Kayitesi’s story, From Fear to Freedom, on Global’s 16×9, sheds light on a lesser-known chapter of that nation’s tragedy. It is a living account of the years before the genocide and the attempts to which one person will go to achieve peace.
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    Waging Nonviolence

  • Meet WNV’s new Networks Editor

    The Editors
    15 Apr 2014 | 1:48 pm
    by The Editors One thing we’ve learned over the nearly five years that we’ve run this site — a milestone we’re getting ready to celebrate next month, by the way — is that movement coverage is a two way street. Being in touch with networks of organizers and activists is not only the best way to gather story ideas, it’s also the most efficient and effective way to distribute our content. To help us strengthen our connections with these networks and thereby provide better coverage and amplification of people power, Waging Nonviolence has hired a networks editor. Her…
  • Three years after a murder, Mexican movement demands justice

    Marta Molina
    10 Apr 2014 | 9:20 am
    by Marta Molina Family members of those who were killed in the so-called “war on drugs” gather for an offer to the dead in Cuernavaca, Mexico in March 2011. (WNV/isolda Osorio) It has been three years since the main square of Cuernavaca, in the state of Morelos, Mexico, filled up with signs displaying the names of those who have died and disappeared during the poorly-named “war against drugs,” which has lead to at least 80,000 deaths and 20,000 disappearances. It has been three years since the cry of “estamos hasta la madre” — “we’ve had it up…
  • Artists target drone operators with a giant portrait of one of their victims

    Eric Stoner
    8 Apr 2014 | 12:15 pm
    by Eric Stoner A portrait of a drone victim in Pakistan as seen from a drone. (notabugsplat.com) In a brilliant creative action, an art collective with the help of enthusiastic locals unfurled an enormous poster in Pakistan’s Khyber Pakhtunkhwa province of a young girl who lost her parents and two younger siblings to a drone strike in August 2009. The portrait is entitled #NotABugSplat, which is a reference to the term “bugsplat,” used by drone operators to dehumanize victims of their missile strikes. Rather than seeing small, grainy figures comparable to insects on their…
  • Tunisia: ‘Democracy startup’?

    Marisa Holmes and Bruno Giuliani
    4 Apr 2014 | 9:34 am
    by Marisa Holmes and Bruno Giuliani On February 3 President Obama called the new Tunisian prime minister, Mehdi Jomaa, to congratulate him on his inauguration, saying, “The United States will continue to be a friend and partner to Tunisia to support its democratic transition, to bolster security, and to promote a more peaceful and prosperous future.” He then invited Jomaa to Washington. This week Jomaa began his U.S. tour. On April 1 he met with Google CEO Eric Schmidt before stopping by Columbia Business School for a chat with students and professors. In his speech, during which the…
  • Lady Gaga resurrects Gandhi

    Bryan Farrell
    23 Mar 2014 | 11:57 am
    by Bryan Farrell Gandhi rises from the dead in Lady Gaga’s new music video. In case you were worried about Gandhi’s legacy, you may now breathe a sigh of relief, as he and his message of nonviolence are now almost assured to live on thanks to Lady Gaga’s new music video/short film “G.U.Y.” The pop star resurrects the Mahatma, along with Jesus, John Lennon and Michael Jackson, as part of some bizarre science experiment to create the perfect guy. Nothing bad about that romance — assuming she’s able to remove Gandhi’s chastity, John Lennon’s…
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    Crisis Management by us

  • Questionable Crisis Management Call from Christie by Jonathan & Erik Bernstein

    Jonathan & Erik Bernstein
    14 Apr 2014 | 2:29 pm
    Why renew focus on an issue you’d clearly rather avoid speaking openly about? New Jersey Gov. Chris Christie (R) would probably love to have this whole George Washington Bridge scandal just…go away. It seems Christie felt he was expected to do something to explain things, but his choice to appoint a friendly lawyer to “investigate” the allegedly politically motivated lane closures reeked of nonsense. Here are a couple of snippets, from the Washington Post’s coverage of the report: Christie didn’t know in advance “The Governor Did Not Know In Advance And…
  • HootSuite Forgets Compassion in Hack Crisis Management by erik

    erik
    11 Apr 2014 | 1:36 pm
    Forgetting this key ingredient can sink your crisis communications efforts Heavy social media users probably noticed the recent HootSuite outage which left many, including us, unable to access the popular utility during the evening hours. Having any service you use regularly to do business go down is a big deal, and even more so considering HootSuite is used by not only individuals, but also a massive number of organizations which rely on it as a platform for marketing, reputation management, stakeholder communications and more. Of course these days when the service has your name, credit…
  • Will GM Walk its Crisis Management Talk? by Jonathan & Erik Bernstein

    Jonathan & Erik Bernstein
    8 Apr 2014 | 5:02 am
    Saying you’ll clean up your act is one thing, backing it up is another General Motors is the latest carmaker to come under fire for failure to address safety issues (and defending that decision) after it was revealed that it had swept reports of defective ignition switches, responsible for some 12 deaths, under the rug for more than a decade. Facing a congressional investigation and the ire of stakeholders, GM CEO Mary Barra is talking the talk, delivering candid messages to both external and internal audiences and announcing sweeping changes in the company. Asked by The Fiscal Times to…
  • When Advertising Becomes a Reputation Risk by Jonathan & Erik Bernstein

    Jonathan & Erik Bernstein
    5 Apr 2014 | 5:20 am
    [Editor's note: We asked to reprint this article from Tony Jaques' "Managing Outcomes" newsletter because it addresses an issue we constantly see major organizations ignore - the fact that advertising can, and often does, create unnecessary reputation threats.] Two of Australia’s largest corporations are under fire because of their advertising. The Victorian Supreme Court recently ruled that claims by Singtel Optus about the coverage of its telephone network would have misled the ordinary or reasonable person. And supermarket chain Coles has just been before the Federal Court to defend…
  • Cyber Crisis – EA Servers Used to Phish Apple IDs by Jonathan & Erik Bernstein

    Jonathan & Erik Bernstein
    2 Apr 2014 | 5:01 am
    Example of how the cybersecurity issues of others can quickly become your own As cybercrime becomes ever more lucrative, hackers are seeking to attack specific targets in any way possible. In a reminder of the reality that, even if your systems are secure, there are ways for criminals to target your customers from other angles, it appears a server belonging to EA Games is actually being used to steal personal information from Apple ID users. Information security firm Netcraft discovered the situation, and shared details on its blog: An EA Games server has been compromised by hackers and is…
 
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    Peace and Justice from YES! magazine

  • Hunger Strikes, Lockdowns, and Border Actions: How the Undocumented Are Shaking Up the Immigration Debate

    Rachael Stoeve
    16 Apr 2014 | 11:20 am
    Supporters of detainees on hunger strike place flowers on a sign at the Northwest Detention Center during a demonstration on April 5. Photo by Alex Garland Photography. At 6:30 in the morning on February 24, Maru Mora Villalpando and eight other people locked their arms together and formed a human chain across the driveway of the Northwest Detention Center in Tacoma, Wash. A cold rain drizzled down as they stood in the path of a bus departing the facility, which held immigrants being considered for deportation, asylum, or residency. Through the tinted windows of the bus, Maru could just make…
  • After Death of Radical Mayor, Mississippi's Capital Wrestles With His Economic Vision

    Laura Flanders
    1 Apr 2014 | 5:10 pm
    Jackson residents Kali Akuno, Nia Umoja, and Brandon King (left to right) discuss economic development plans in the city. Photo by Laura Flanders. On his way into work every morning, Chokwe Lumumba, the late mayor of Jackson, Miss., used to pass a historical marker:  “Jackson City Hall: built 1846-7 by slave labor.” The building, like the city around it, came into being when African American lives didn’t count for much. Unpaid black workers created Mississippi’s plantation fortunes; as recently as the 1960s, their descendants were still earning $3 to $6 a day as sharecropper farmers.
  • Esperanza Spalding’s “We Are America” Is the Catchiest Call Yet for Justice at Guantanamo Bay

    Molly Rusk
    28 Mar 2014 | 5:35 pm
    Esperanza Spalding - We Are America from ESP Media on Vimeo. Esperanza Spalding is singing for freedom—not for herself, but for the 154 men who are still held indefinitely, without trial, at Guantanamo Bay. As efforts to close the detention facility gain momentum, President Obama and Congress are giving the issue renewed attention. Read More An End to "The Hole"?: 6 Signs that Solitary Confinement Reform Is Coming Immigrant Detainees' Hunger Strike Targets Legal "Grey Area" This New Bill Could Put 2,500 More People In Prison: Meet the Organization Trying to Stop It
  • Legalization is a Human Rights Issue: Latin America Steps Up Resolve to End the Drug Wars

    Wendy Call
    21 Mar 2014 | 12:55 pm
    Javier Sicilia stopped writing poetry after his son was murdered by drug traffickers. He has turned his attention full time to protesting the drug wars. Seattle's South Park neighborhood has seen its share of drug-related crime and violence. Many of its residents are recent immigrants from Mexico; some came north fleeing the drug cartel violence that has ravaged their home communities. So the South Park Community Center was a poignant venue for Mexican poet, writer, and activist Javier Sicilia to speak about his campaign to end the drug war in his home country. He began the evening with a…
  • An End to "The Hole"?: 6 Signs that Solitary Confinement Reform Is Coming

    Nur Lalji
    20 Mar 2014 | 10:55 am
    Survivors of solitary confinement: from left, Robert King Wilkerson, Bilal Sunni-Ali, and Tommy Escarcega. Photos by Terry Foss / American Friends Service Committee / Flickr. On Tuesday, author and activist Sarah Shourd spoke to Democracy Now! about the time she spent in an Iranian prison after crossing the border from Iraq while on a hike with two friends. Shourd was held for more than one year, and spent much of that time in solitary confinement. Here's how she described the experience: I spent hours and hours crouched by the small food slot in my door, just listening for sounds, pacing…
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    Conflict Resolution Training

  • "High Fidelity:" The Secret To A Lasting Relationship, Guaranteed

    Larry Barkan
    10 Apr 2014 | 12:34 pm
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  • A Story Book Romance Requires Accepting Another's Story

    Larry Barkan
    15 Jul 2013 | 4:59 pm
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  • "I Didn't Think Of It"

    Larry Barkan
    10 Jul 2013 | 11:17 am
    Consider this scenario: You are seated across from a person who is holding a tennis ball. Your assignment (and I ask you to accept it) is to get that tennis ball from the other person. How do you do it? The people to whom I asked this question had one of three suggestions. 11.   Offer something to the person in exchange for the tennis ball. For example, "I'll give
  • Conflict Resolution: A Lesson From "The Descendants"

    Larry Barkan
    15 May 2013 | 2:44 pm
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  • A Conflict Resolution Formula

    Larry Barkan
    8 Apr 2013 | 9:15 am
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    Judy Ringer's Ki Moments Blog

  • New Goggles!

    14 Apr 2014 | 9:47 pm
    I've been swimming for years and have written lots of stories about lessons learned at the pool. And the hits just keep on coming. New goggles! Who'd have thought they'd inspire a story?Read more...
  • Remote Employees: How to Stay Connected

    31 Mar 2014 | 10:00 pm
    Do you manage employees from different cities, countries or continents?  Referred to as "managing remotely," it's a hot topic in conflict conversations and one I'm often asked about: How does one resolve conflict remotely? Moe Carrick, of Moementum, Inc.  goes a long way toward answering that question by suggesting ways to prevent conflicts from developing in the first place -- by taking time for connection. When I read Moe's post, I knew it would be helpful to many Ki Moments subscribers, and I reprint it here with Moe's permission.Read more...
  • Realizing Empathy - The Book and The Practice

    17 Mar 2014 | 10:00 pm
    Do you find empathy challenging to define and, more significant, to practice when you're in conflict? What is empathy exactly, and how can we find it in ourselves? What has empathy to do with creativity and innovation? Seung Chan Lim (aka "Slim") takes on these interesting questions and others in his book, "Realizing Empathy: An Inquiry Into the Meaning of Making."Read more...
  • Should I Hold That Difficult Conversation? 7 Clues to Help You Step Up

    3 Mar 2014 | 9:03 pm
    What prevents you from stepping up to a difficult conversation? At what point does a conversation become a problem rather than an opportunity to clarify, collaborate, and connect? When I'm working with organizational leaders stuck in conflict, it's usually because someone has not held a difficult conversation early enough or well. The suppressed energy is causing relationship problems, work flow interruptions, and team divisiveness. The longer the delay, the harder it is to address the issue or even know what it is. The delay adds fuel to the fire, and issues grow larger and more…
  • All Expenses Paid 30 Years Ago

    17 Feb 2014 | 9:03 pm
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    Scotwork Negotiation Blog - Defining Negotiation in the Modern World

  • Precisely...

    17 Apr 2014 | 5:45 am
    I want you to imagine that you have been preparing for a negotiation and you have got to the point were you have to declare your financial proposal to paper. The bit that is going to be critical, maybe even the most important (maybe), is the price. We could drift tangentially off point here and talk about things that may be much more important than price, like availability, quality, terms, etc., etc., we won’t. But you should... >
  • Know Your Enemy

    10 Apr 2014 | 4:45 am
    Sun Tzu, the legendary Chinese Military tactician said “To know your Enemy, you must become your Enemy.” I was reminded of this famous quote when I read a review of Robert Lindsay’s new play, Dirty Rotten Scoundrels, in which Lindsay talked about his political past. For people of my generation, Lindsay came to prominence in his breakthrough role as a hapless Marxist in the TV sitcom Citizen Smith... >
  • A Lovely Bunch of Coconuts

    3 Apr 2014 | 4:45 am
    As a French speaker, I was recently despatched to the French island of La Reunion, located in the middle of the Indian Ocean close to Mauritius and Madagascar to run a course. What a place! A tropical paradise with wonderful people, beaches, sea, food, scenery, the list goes on and on. My colleague Julien, originally from Paris but living there for the last 10 years – life’s a bitch – told me a lovely story...>
  • Scepticism

    26 Mar 2014 | 6:45 am
    News pictures of distraught relatives of the passengers on flight MH370, missing now for more than 2 weeks, bring home an uncomfortable truth. Even in the light of technological detective work which broke new ground and determined beyond reasonable doubt that the plane had ditched in a remote part of the South Indian Ocean, many of the bereaved are unconvinced, and say they will remain sceptical until physical evidence of the plane in the sea is produced...>
  • Thought So

    20 Mar 2014 | 6:45 am
    Alice Walker, author of “The Colour Purple" and civil rights activist said “The most common way that people give up their power, is by thinking they don’t have any”. The reality of the power of what we think was driven home to me recently by the TED talk given by Psychologist Kelly McGonigal, who presented a kind of positive case for stress... >
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