Conflict Resolution

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  • Four Styles of Mediation

    Seattle Divorce Mediation | Whole Mediation | (206) 568-5337
    Debra Synovec
    9 Jun 2015 | 12:23 pm
    There is no set formula when it comes to divorce mediation. Each couple’s circumstances, goals, and issues are different, making the process unique to every situation. I have been mediating for over 25 years and have never seen the same divorce circumstances twice.  A mediator uses their expertise combined with mediation techniques to help each unique couple create a successful plan. Four types of mediation are: Transformative mediation theorizes that the process has the capability to transform and change the individuals involved. This inner transformation is affected by “empowerment”…
  • WCME 001: An introduction to the awesomeness of the Enneagram - Pace Smith

    Pace Smith
    Pace and Kyeli
    2 Jul 2015 | 12:00 pm
    What is the Enneagram, and how can it help you live a wild, crazy, meaningful life? Highlights: What is the Enneagram? How can the Enneagram help you? The usual error A taste of each of the 9 Enneagram types If you enjoyed this episode, would you be so kind as to leave us a review? You can find us by going to the Podcast page in iTunes and searching for “wild crazy meaningful enneagram”. Thanks! Your review helps more people discover the awesomeness of the Enneagram. And if you’d like to discover how the Enneagram could help YOU, sign up for an Enneagram Exploration! The…
  • Anger Management: Tips and Techniques for Getting Anger Under Control

    WordPress Tag: Conflict Resolution
    Allick Delancy
    5 Jul 2015 | 10:01 pm
    Do you have a short fuse or find yourself getting into frequent arguments and fights? Anger is a normal, healthy emotion, but when chronic, explosive anger spirals out of control, it can have serious consequences for your relationships, your health, and your state of mind.   With insight about the real reasons for your anger and these anger management tools, you can learn to keep your temper from hijacking your life.   This article was is a product of HelpGuide.org   Click on the link for the article: http://www.helpguide.org/articles/emotional-health/anger-management.htm
  • Four Styles of Mediation

    Seattle Divorce Mediation | Whole Mediation | (206) 568-5337
    Debra Synovec
    9 Jun 2015 | 12:23 pm
    There is no set formula when it comes to divorce mediation. Each couple’s circumstances, goals, and issues are different, making the process unique to every situation. I have been mediating for over 25 years and have never seen the same divorce circumstances twice.  A mediator uses their expertise combined with mediation techniques to help each unique couple create a successful plan. Four types of mediation are: Transformative mediation theorizes that the process has the capability to transform and change the individuals involved. This inner transformation is affected by “empowerment”…
  • CPR

    Nancy Love's Weblog
    Dr. Nancy Love
    15 Jun 2015 | 6:09 pm
    When you hear the letters CPR you most likely associate them with Cardio Pulmonary resuscitation, the lifesaving procedure that is done when someone’s breathing or heartbeat is stopped. The heart and lungs are made to work by compressing the chest and forcing air into the lungs.  CPR is used to maintain circulation when the heart has stopped pumping on its own. I watched a team of medical professionals perform CPR on my mother in the hospital after she coded last year.  It was not pretty and although they tried for more than 20 minutes to revive her she was gone.  I knew she was.
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    Seattle Divorce Mediation | Whole Mediation | (206) 568-5337

  • Four Styles of Mediation

    Debra Synovec
    9 Jun 2015 | 12:23 pm
    There is no set formula when it comes to divorce mediation. Each couple’s circumstances, goals, and issues are different, making the process unique to every situation. I have been mediating for over 25 years and have never seen the same divorce circumstances twice.  A mediator uses their expertise combined with mediation techniques to help each unique couple create a successful plan. Four types of mediation are: Transformative mediation theorizes that the process has the capability to transform and change the individuals involved. This inner transformation is affected by “empowerment”…
  • Dogs and Divorce

    Debra Synovec
    5 May 2015 | 3:40 pm
    A divorce affects more than the two people. Everyone knows that divorce impacts families, friends, children, business relationships, neighbors and others. However it’s not always humans who are affected—pets may be an important piece to the divorce puzzle. Mediation helps separating couples reach outcomes based on each individual’s needs, wants, and lifestyle, and can help reach an agreement for custody of pets. When going through a divorce that involves furry companions keep the following in mind: Who owns the pet? If one of you had the dog or cat before you met each other and married,…
  • How To Successfully Parent After A Divorce

    Debra Synovec
    6 Apr 2015 | 6:27 pm
    Divorce is difficult and a divorce becomes even more difficult when children are involved. While separation can be the best option for the individual, it creates conditions within the family that largely affect your kids for the rest of their lives. Divorcees must learn to work together even though they are no longer legally bound to make the transition as easy on the children as possible. Mediation is an effective strategy during the separation process, but is also incredibly helpful after the divorce is finalized. Post-divorce mediation allows parents to discuss child support, logistics,…
  • Post Divorce Mediation

    Debra Synovec
    25 Mar 2015 | 4:35 am
    Divorce is not an end-all situation. Life brings many changes, situations often arise involving your former spouse that will need to be addressed long after the papers have been signed. With all the factors that connect a couple when they are legally married, many issues carry over after the divorce is final. Loose ends can be left untied even after the divorce is final, and new issues often arise between the divorced couple. Mediation is often a helpful approach for couples that have run into issues after their divorce has been finalized. Rather than using litigation that can be time…
  • Divorce Mediation Can Help During Tax Season

    Debra Synovec
    24 Feb 2015 | 12:30 pm
    Along with the many other difficulties involved in a divorce, tax season can be an especially tricky time. Although taxes are probably the last thing on your mind when divorcing, the issues involved will have an impact on your tax return as well as your spouse’s tax return. Tax rules are complicated enough, and the legalities of divorce can only make them more problematic. Divorce mediation can help alleviate this process by emphasizing communication between the couple and efficiently coming up with solutions to filling out tax returns. “Many couples going through a litigated divorce are…
 
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    Pace Smith

  • WCME 001: An introduction to the awesomeness of the Enneagram - Pace Smith

    Pace and Kyeli
    2 Jul 2015 | 12:00 pm
    What is the Enneagram, and how can it help you live a wild, crazy, meaningful life? Highlights: What is the Enneagram? How can the Enneagram help you? The usual error A taste of each of the 9 Enneagram types If you enjoyed this episode, would you be so kind as to leave us a review? You can find us by going to the Podcast page in iTunes and searching for “wild crazy meaningful enneagram”. Thanks! Your review helps more people discover the awesomeness of the Enneagram. And if you’d like to discover how the Enneagram could help YOU, sign up for an Enneagram Exploration! The…
  • The Enneagram: 9 Paths to Personal and Spiritual Growth - Pace Smith

    Pace
    2 Jul 2015 | 4:00 am
    Illustration by Kelly Kingman, graphic recorder The Enneagram is a system for identifying which path your soul is on in its journey toward Oneness. There are 9 possible paths that a human soul can take (“ennea” is Greek for “nine”), and once you know which path you’re on, the Enneagram can point you in the right direction for your own personal and spiritual growth. Here’s a very brief overview of each of the 9 paths. Path #1: The Jewel in my heart is Goodness. When my Jewel shines clearly, I reflect Goodness into the world like Gandhi, in service of…
  • WCML NEWS FLASH: True Confessions: What’s REALLY been going on for the past few months - Pace Smith

    Pace and Kyeli
    25 Jun 2015 | 4:00 am
    Highlights (or lowlights, as the case may be): Things have been hard. Here’s what’s been going on. “Don’t pity me!” The Wreck of the HMS Skywhale The Noodle Incident Why it’s hard to talk about it Depression lies The moment Kyeli began to turn things around The moment Pace began to turn things around THE GRAND REVEAL What we mean when we say “trial run” A nice surprise for you! Links: Danielle Cornelius To subscribe or listen to past episodes of Wild Crazy Meaningful Life, visit WildCrazyMeaningful.com.
  • WCML 051: Love Like You Don’t Share a Bathroom with Patty Newbold - Pace Smith

    Pace and Kyeli
    18 Jun 2015 | 4:00 am
    Highlights: Assume Love Miller’s Law Pace, why do you put your empty coffee cup next to the sink? Kyeli, how could you have bought me the shampoo that I asked you to get for me? Patty got stuck in the bathtub You can assume love and still take care of your own protection. look for the third alternative Compromise = “I’m willing to take some pain as long as the person I love the most gets the same amount of pain.” “Expect to be loved, and expect that all the ways you thought you would be loved are wrong.” “Every expectation is a premeditated…
  • The secret behind my Pathfinding coaching - Pace Smith

    Pace
    11 Jun 2015 | 4:00 am
    I have a secret. I have a tool (codename: E9) that’s so ridiculously useful to my Pathfinding work, it’s not an exaggeration to call it my ace in the hole. And I’ve never written about it before today. Why not? Because I was intimidated. I’ve only been learning about E9 for 3 years, and I still feel like a noob compared to some of the E9 experts I know. Take your own advice, Pace. Why not? Because everyone I know who teaches about E9 teaches exclusively about E9, and I’m afraid to open Pandora’s Box. I’m afraid of becoming just another face in the…
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    WordPress Tag: Conflict Resolution

  • Anger Management: Tips and Techniques for Getting Anger Under Control

    Allick Delancy
    5 Jul 2015 | 10:01 pm
    Do you have a short fuse or find yourself getting into frequent arguments and fights? Anger is a normal, healthy emotion, but when chronic, explosive anger spirals out of control, it can have serious consequences for your relationships, your health, and your state of mind.   With insight about the real reasons for your anger and these anger management tools, you can learn to keep your temper from hijacking your life.   This article was is a product of HelpGuide.org   Click on the link for the article: http://www.helpguide.org/articles/emotional-health/anger-management.htm
  • UN Human Rights Council Reaffirms the Safeguards for Civilians in Times of War

    Association of World Citizens
    5 Jul 2015 | 12:33 pm
    UN HUMAN RIGHTS COUNCIL REAFFIRMS THE SAFEGUARDS FOR CIVILIANS IN TIMES OF WAR By René Wadlow “Accountability for breaches of international humanitarian law and for human rights violations, as well as respect for human rights, are not obstacles to peace, but rather the preconditions on which trust and, ultimately, a durable peace can be built.” – Navanethem Pillay, then UN High Commissioner for Human Rights, 2009. On July 3, 2015, the concluding day of its summer session, the United Nations (UN) Human Rights Council welcomed the report of the “Gaza Conflict Commission of Inquiry”…
  • What BDS (Boycott, Divest, Sanction) Does not Seem to Understand

    Donald Ellis
    5 Jul 2015 | 4:27 am
    The BDS movement (which stands for boycott, divest, and sanction) against Israel is an aggressive social movement designed to challenge the existence of the State of Israel. The video below is a typical example of the BDS arguments against Israel. They are the standard exaggerations designed to criminalize and delegitimize Israel. The goal is not simply to pressure Israel but to challenge the very existence of the Jewish polity. Take a few minutes to watch the video. A report on just who runs, funds, and supports BDS is available here. The report explains how BDS presents itself as a movement…
  • Commitments and Betrayals; Trans Himalayan Trade.......Nayyar Niaz Khan

    ipjo
    4 Jul 2015 | 6:49 pm
    Nayyar N Khan The hysteria surrounding the China Pakistan Economic Corridor (CPEC), to be built through Gilgit Baltistan, appeared with the visit of Chinese President Xi Jinping to Pakistan. The visit has spawned an animated discourse among the concerned parties regarding the legal status of route and corridor’s future. Chinese President reaffirmed the previously announced commitment, worth $46 billion, towards the CPEC. The CPEC is considered a substantial project that seeks to bolster Sino-Pakistan bilateral bonds and further consolidate their premeditated ties. The corridor will run…
  • eat the strawberry

    boozilla
    3 Jul 2015 | 1:46 pm
    I’ve always been impressed by the Buddhist story about a man, running from pursuers, who finds himself going over the edge of a cliff, at the bottom of which are a passel of slavering tigers just waiting for him.  His fall is caught by a protruding ledge.  On that ledge are growing wild strawberries, and he eats one.  End of story. At first I was overly concerned with, well, yeah, but what about after he eats the berry? What then? Among other silly questions.  Of course now I know that this story pretty much describes life, in a nutshell.  At least it describes MY life, and I think…
 
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    Seattle Divorce Mediation | Whole Mediation | (206) 568-5337

  • Four Styles of Mediation

    Debra Synovec
    9 Jun 2015 | 12:23 pm
    There is no set formula when it comes to divorce mediation. Each couple’s circumstances, goals, and issues are different, making the process unique to every situation. I have been mediating for over 25 years and have never seen the same divorce circumstances twice.  A mediator uses their expertise combined with mediation techniques to help each unique couple create a successful plan. Four types of mediation are: Transformative mediation theorizes that the process has the capability to transform and change the individuals involved. This inner transformation is affected by “empowerment”…
  • Dogs and Divorce

    Debra Synovec
    5 May 2015 | 3:40 pm
    A divorce affects more than the two people. Everyone knows that divorce impacts families, friends, children, business relationships, neighbors and others. However it’s not always humans who are affected—pets may be an important piece to the divorce puzzle. Mediation helps separating couples reach outcomes based on each individual’s needs, wants, and lifestyle, and can help reach an agreement for custody of pets. When going through a divorce that involves furry companions keep the following in mind: Who owns the pet? If one of you had the dog or cat before you met each other and married,…
  • How To Successfully Parent After A Divorce

    Debra Synovec
    6 Apr 2015 | 6:27 pm
    Divorce is difficult and a divorce becomes even more difficult when children are involved. While separation can be the best option for the individual, it creates conditions within the family that largely affect your kids for the rest of their lives. Divorcees must learn to work together even though they are no longer legally bound to make the transition as easy on the children as possible. Mediation is an effective strategy during the separation process, but is also incredibly helpful after the divorce is finalized. Post-divorce mediation allows parents to discuss child support, logistics,…
  • Post Divorce Mediation

    Debra Synovec
    25 Mar 2015 | 4:35 am
    Divorce is not an end-all situation. Life brings many changes, situations often arise involving your former spouse that will need to be addressed long after the papers have been signed. With all the factors that connect a couple when they are legally married, many issues carry over after the divorce is final. Loose ends can be left untied even after the divorce is final, and new issues often arise between the divorced couple. Mediation is often a helpful approach for couples that have run into issues after their divorce has been finalized. Rather than using litigation that can be time…
  • Divorce Mediation Can Help During Tax Season

    Debra Synovec
    24 Feb 2015 | 12:30 pm
    Along with the many other difficulties involved in a divorce, tax season can be an especially tricky time. Although taxes are probably the last thing on your mind when divorcing, the issues involved will have an impact on your tax return as well as your spouse’s tax return. Tax rules are complicated enough, and the legalities of divorce can only make them more problematic. Divorce mediation can help alleviate this process by emphasizing communication between the couple and efficiently coming up with solutions to filling out tax returns. “Many couples going through a litigated divorce are…
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    Nancy Love's Weblog

  • CPR

    Dr. Nancy Love
    15 Jun 2015 | 6:09 pm
    When you hear the letters CPR you most likely associate them with Cardio Pulmonary resuscitation, the lifesaving procedure that is done when someone’s breathing or heartbeat is stopped. The heart and lungs are made to work by compressing the chest and forcing air into the lungs.  CPR is used to maintain circulation when the heart has stopped pumping on its own. I watched a team of medical professionals perform CPR on my mother in the hospital after she coded last year.  It was not pretty and although they tried for more than 20 minutes to revive her she was gone.  I knew she was.
  • It’s OFFICIAL UVI – PULSE

    Dr. Nancy Love
    12 Jun 2015 | 9:19 am
        The University of the Virgin Islands’ Institute for Leadership and Organizational Effectiveness (UVI-ILOE) is pleased to announce the its new program, UVI-PULSE, which will launch using blended course delivery in July 2015.    UVI-ILOE acquired the Canadian based PULSE Institute, a globally acclaimed organization with customized mediation and coaching solutions which will have People Using Language Skills Effectively (PULSE) UVI-PULSE will offer course content to individuals and organizations local to the US Virgin Islands, in the Caribbean and around the world through a…
  • Sometimes I Make My Family LAUGH

    Dr. Nancy Love
    12 May 2015 | 8:54 am
    Yesterday I attended ANOTHER Dance competition.  I have lost track of how many my two daughters and my two granddaughters and I have danced at this year.  You kind of lose track of time.  Another theatre, another group of dancers and parents, another adjudication, more medals.  At this point it is all a blurr.  Dont get me wrong.  I LOVE watching the girls perform, but we are all tired right now and its almost over. You know you are tired when it is Monday and as your daughter tries to figure out the quickest way to get to the festival from work on time the next…
  • 25 Years Later the Class of 1990 from Sturgeon Comp.

    Dr. Nancy Love
    7 May 2015 | 1:14 pm
    Twenty Five years ago I was teaching at Sturgeon Composite High. I taught French and Social Studies. My daughter Julia was one of my students so I came to know the class of 1990 as a teacher and as a parent. I can hardly believe that those teenagers are now in their forties. Next month at the Celtic Knot here in St Albert they are having a get-together to mark the 25th Anniversary. If you were a teacher at Sturgeon Comp in 1990 you are also invited to attend on Friday, June the 12th at 6:00 pm for appetizers and cocktails. It should be a great time. They were wonderful children… a…
  • GM Hug your coworker today.  

    Dr. Nancy Love
    27 Apr 2015 | 6:49 am
    Good Morning.  What are you celebrating this fine Monday morning?  How was your weekend? Did you get a chance to get out of doors in the crisp Alberta air or whereever in the world you are? What do you enjoy doing on the weekends?  How is your family?  Did the baby cut her tooth yet?  Is your mother feeling better?  How was the drive to Saskatchewan?  Did your son win his game?  Did you enjoy the concert? These are the kind of questions I would ask if you were here.  We could have this great conversation about how you spend your time and that would…
 
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    NCDD Community News

  • Reflections on a Text, Talk, Act Dialogue on Mental Health

    Roshan Bliss
    6 Jul 2015 | 6:00 am
    We want to share an update on Text, Talk, Act – the youth mental health conversation initiative launched in 2013 by NCDD-supported Creating Community Solutions – that we saw on NCDD organizational member the Public Conversations Project‘s blog. They featured a piece by Nancy Goodman reflecting on the what was discussed in the TTA conversation she facilitated with high school teens, and it gives a great glimpse into how TTA works and how powerful these dialogues are. We encourage you to read Nancy’s piece below or find the original PCP post here. Learn more about…
  • UN Hosts History’s Largest Global Climate Deliberation

    Roshan Bliss
    3 Jul 2015 | 6:00 am
    Last month, the team with the Jefferson Center, an NCDD member organization, hosted one of 96 day-long deliberations that occurred around the world where average citizens discussed what should be done about climate change. It was the largest ever such consultation, and the results from Minnesota and abroad are fascinating. We encourage you to read the Jefferson Center’s piece about the process and the results below, or find the original here. World Wide Views in the Twin Cities This past Saturday, we hosted 70 Twin Cities metro area residents at the Science Museum in Saint Paul to…
  • Addressing 7 Myths about Audience Polling

    Roshan Bliss
    2 Jul 2015 | 6:00 am
    We are pleased to share the piece below from NCDD Sustaining Member, David Campt, who recently authored a great new book on deliberative polling technology called Read the Room for Real. David submitted the piece below on common misunderstandings about deliberative polling, and if you like it, consider checking out his book on Amazon by clicking here. David Campt is the primary author (along with Matthew Freeman) of Read the Room for Real: How a Simple Technology Creates Better Meetings. In the book, audience polling is referred to as Speed Polling to Enhance Input and Knowledge, or…
  • NIFI Demonstrates Potential of Deliberation in the Classroom

    Roshan Bliss
    1 Jul 2015 | 6:00 am
    We want to encourage our network to check out the fascinating video that the National Issues Forums Institute – an NCDD organizational member – made recently to showcase how their signature deliberative forums can be amazing learning exercises in everyday classrooms. Here’s what NIF said in their recent blog post about the video: This 19-minute YouTube video features students in Wisconsin and Alabama as they participate in deliberative forums using materials from the National Issues Forums Institute (NIFI). In Birmingham, Alabama, teacher, Zakiya Jenkins, with assistance…
  • Participate in IAF’s International Facilitation Week, Oct. 19-25

    Roshan Bliss
    29 Jun 2015 | 6:00 am
    Every year, our good friends at the International Association of Facilitators (IAF) host something called International Facilitation Week – an event aimed at showcasing the power of facilitation to new and existing audiences and at creating a sense of community among facilitators and our groups worldwide – and we strongly encourage NCDD members to consider participating! This year’s International Facilitation Week (IFW) will be celebrated from October 19th – 25th, 2015. Facilitators from around the world and across the NCDD network can celebrate IFW by organizing…
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    Waging Nonviolence

  • What white allies can learn from allies in the gay rights struggle

    George Lakey
    3 Jul 2015 | 10:21 pm
    by George Lakey Barbara Gittings picket at Independence Hall on July 4, 1965. (LGBT50.org / Kay Tobin Lahusen) Learning from success is a sweet exercise, and white Americans who oppose racism can learn from the extraordinary gay rights gains that will be marked in Philadelphia this July 4 weekend. Fifty years ago Paul Kuntzler participated in America’s kick-off direct action, when 40 lesbians and gays picketed Philadelphia’s Independence Hall to demand freedom. Recalling for the Philadelphia Inquirer that defiant act on July 4, 1965, Kuntzler said, “I didn’t think, and I don’t think…
  • Spaniards continue protesting as new ‘gag law’ takes effect

    Ashoka Jegroo
    3 Jul 2015 | 10:17 am
    by Ashoka Jegroo View image | gettyimages.com Spain’s controversial new “Public Security Law,” known as “La Ley Mordaza,” or the “gag law,” officially went into effect on July 1 following protests around the country by thousands of protesters. The law, which has been the target of much criticism from journalists, lawyers associations, the opposition Socialist Party, UN experts and human rights groups, criminalizes and penalizes many common acts of protest like protesting outside of government buildings, disrupting public events, photographing or being openly disrespectful to…
  • Freedom Side’s emerging radical democratic imagination

    Geoff Gilbert
    1 Jul 2015 | 10:50 am
    by Geoff Gilbert Protesters with Freedom Side marched to the National Governor’s Association meeting in Nashville last year, before engaging in their first act of civil disobedience. (Twitter / Freedom Side) On a summer day last June, a group of around 100 young black and brown activists gathered to welcome the National Governor’s Association to Nashville. The cadre organized a silent march — their mouths taped shut to symbolize their silenced perspective — through downtown Nashville’s commercial district to the Omni Hotel, where the association held its four-day biannual…
  • Trans Day Of Action shows tensions amongst celebrations

    Ashoka Jegroo
    29 Jun 2015 | 12:02 pm
    by Ashoka Jegroo Thousands marched through downtown Manhattan for the 11th Annual Trans Day of Action on June 26. (WNV/Ashoka Jegroo) The Christopher Street Pier in New York City was packed with thousands of people right before they all marched through downtown Manhattan for the 11th Annual Trans Day of Action on June 26. Marchers, many of them trans and gender nonconforming people of color, began to rally at the pier at around 4:30 p.m. as members of the Audre Lorde Project emceed and led chants. Speakers from various organizations spoke out against transphobic violence, the detention of…
  • Why I let my son wear a dress

    Frida Berrigan
    28 Jun 2015 | 8:59 am
    by Frida Berrigan Seamus posing in his princess dress with his older sister Rosena. (WNV / Frida Berrigan) My son Seamus wears a dress. Actually he has two: a dark pink long-sleeved ballerina number with a leotard top and a short sleeved princess dress with pearls and ribbons. They are both pilled and stained, and they disintegrate a little more with each wash. The dresses were already well loved by his cousin Leah before they were passed on to us last Christmas. We planned on storing them up in the attic to await baby Madeline’s Fancy Nancy stage, but Seamus seized them right out of the…
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    Crisis Management

  • [Infographic] Conflict in the Workplace by Jonathan & Erik Bernstein

    Jonathan & Erik Bernstein
    18 Jun 2015 | 6:59 am
    Hope you deal with conflict defines its impact on your organization The most successful workforces are often made up of people with very different opinions and points of view, not to mention their own set of outside stressors and ways of coping, making conflict inevitable. Handled quickly and correctly, you can come out on the other side of conflicts stronger than you began. Neglect to plan for and deal with it when things heat up, however, and you’re setting yourself up for crisis. Staff development org School Training Solutions created an infographic that is, essentially, Conflict…
  • Customer Service, Reputation, and the Bottom Line by Jonathan & Erik Bernstein

    Jonathan & Erik Bernstein
    18 Jun 2015 | 5:38 am
    There is an undeniable connection between customer service and avoiding crisis Customer service is your first line of defense against crisis, yet all-too-often we see it ignored, farmed out, left to unqualified, untrained staff, or otherwise neglected. As this infographic from Groovy makes clear, the way the people communicating for your organization interact with your stakeholders has a direct correlation to the quality of your reputation: How Customer Service is Impacting Your Bottom Line and Online Reputation – An infographic by the team at Groovv ——————————- For more…
  • Recovering from a Failure to Deliver by Jonathan & Erik Bernstein

    Jonathan & Erik Bernstein
    10 Jun 2015 | 5:24 am
    Falling down is inevitable, it’s how you stand back up that matters in the long run Sometimes you run into unexpected delays or out-of-the-blue issues that make keeping specific promises you’ve made to stakeholders impossible. While it’s inevitable that people will be upset (and rightfully so), there is one thing you absolutely must do if you want the people who believed in you to keep the faith: COMMUNICATE! The folks who make WiFi hotspot Karma presold a new version of their product last September with promises it would be ready by Christmas, but as of today the kinks are…
  • Crisis Management Risk: Hackers for Hire by Jonathan & Erik Bernstein

    Jonathan & Erik Bernstein
    7 Jun 2015 | 11:02 am
    All it takes is an open wallet to have a target hacked We all know hackers are out there, but did you realize many are selling their skills openly to anyone who will pay a fee? Earlier this month Business Insider’s Cale Gutrie Weissman spoke with security experts to find out just how easy it is to rent a hacker: “There are multiple pages on the dark web where you can rent a hacker,” Chris Hadnagy, CEO of the penetration testing firm Social Engineer, told Business Insider. Hadnagy has a vast history of knowing the ins and outs of the nefarious cyber world as his firm has been…
  • Crises Crossing Borders in the Digital Age by Jonathan & Erik Bernstein

    Jonathan & Erik Bernstein
    27 May 2015 | 10:19 am
    28% of crises spread internationally within one hour Thanks to the Internet and digital communications, crises are no longer local events. Nearly two-third of crises cross international borders, and many become stories in a great number of countries. The below infographic, created by Freshfields Bruckhaus, chronicles a crisis’ journey across the globe, and the damage it can cause in the process: ——————————- For more resources, see the Free Management Library topic: Crisis Management ——————————- [Jonathan Bernstein is president of Bernstein Crisis…
 
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    Hesketh Mediation Services

  • One day lad all this will be yours …

    Philip Hesketh
    17 Jun 2015 | 10:55 am
    The “King” in the recent Court of Appeal case of King v The Chiltern Dog Rescue & Anor sadly wasn’t the King of Swamp Castle from Monty Python and the Holy Grail. That king famously said to Prince Herbert “One day lad, all this will be yours” and he wasn’t just talking about the curtains. It turns out that such a promise is insufficient to create a donatio mortis causa (“DMC”). The deceased, June, was an animal lover and made a will leaving the vast bulk of her estate to a number of animal charities. The claimant was the deceased’s…
  • First Aid for Contentious Probate Disputes

    Philip Hesketh
    6 May 2015 | 4:28 am
    When I mediate contentious probate disputes the parties have usually already run up legal bills in the tens of thousands of pounds. It has got me thinking that an ounce of prevention might be better than a pound of cure. A much earlier intervention could help parties avoid legal costs which might themselves act as an obstacle to settlement of the dispute as both sides demand their costs be paid by the other side. Parties to a dispute often tell me they wish they had been able to speak to the other side months before as they could have avoided an escalation of the costs and bitterness. New…
  • Talking to the other side – Ouija board not required

    Philip Hesketh
    29 Apr 2015 | 3:42 am
    I wrote an article for the Modern Law Magazine Probate Supplement recently. I was talking about my view that parties can lose a lot of the potential benefits of a mediation when they decide not to meet with the other party. I think it is something the parties and their representatives should give a lot of thought to before the mediation. You can read the article here. If you have a mediation coming up and want to talk through the pros and cons of joint meetings give me a call on 0845 056 3625. If you’ve had experience of joint meetings at a mediation share them below in the comments…
  • Warning added to pre-action protocol practice direction

    Philip Hesketh
    23 Apr 2015 | 6:15 am
    The Practice Direction on Pre-Action Conduct and Protocols has been updated with effect from 6th April 2015. Here are the ADR headlines. Litigation should be a last resort 8. Litigation should be a last resort. As part of a relevant pre-action protocol or this Practice Direction, the parties should consider whether negotiation or some other form of ADR might enable them to settle their dispute without commencing proceedings Consider settling at all times 9. Parties should continue to consider the possibility of reaching a settlement at all times, including after proceedings have been started.
  • Ignoring offers to mediate could be expensive

    Philip Hesketh
    23 Apr 2015 | 6:13 am
    Known as the alphabet soup case PGF II SA v OMFS Company 1 Limited is an important case in a recent sequence of cases looking at costs penalties for parties who unreasonably refuse to mediate. The question for the Court of Appeal was how should it deal with a party that simply ignores an invitation to mediate? As many pro forma letters of claim now include an offer to mediate – which is routinely ignored – the case could have significant impact and practitioners may wish to review existing litigation files for this ticking costs time bomb. The first instance judge agreed the…
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    Judy Ringer's Ki Moments Blog

  • Managing Stress and Inner Conflict: You Know the Answer

    22 Jun 2015 | 10:00 pm
    One of the most interesting things about my work is that I teach skills everyone already knows. If you've been in a workshop with me, you know this to be true and you've even heard me say it.  We know we want to be centered and in control of our emotions in difficult moments. We know that putting ourselves in a mindset of inquiry is also really useful. And when I ask, "What would you like to say to this person so that they understand your positive intention?" coaching clients are usually clear, composed, and thoughtful in their message. We…
  • The Guest House: Managing Emotions with Awareness

    8 Jun 2015 | 10:00 pm
    This being human is a guest-house Every morning a new arrival. This is the beginning of one of my favorite Rumi poems. I appreciate its wisdom on how to greet each emotion with gratitude and wonder.Read more...
  • Lessons Learned: Losing My Voice

    25 May 2015 | 10:00 pm
    I am now recently and thankfully over a bout of laryngitis that in all its manifestations lasted 8 weeks. That's a long time for an organizational trainer, public speaker, and professional singer. It was traumatic at times, frightening, and fascinating. Friends would say, "this is going to be a story eventually," and indeed it is and has been. Have I said that "Unlikely Teachers" are not always welcomed at first? They can seem like annoyances at best and physically or emotionally traumatic at worst. In many cases,…
  • There Are No Guarantees

    11 May 2015 | 10:00 pm
    You spent time and energy preparing and holding an important conversation. You developed a useful purpose, acknowledged your conversation partner, and framed your message with skill. But, in spite of your best efforts, the situation does not improve: a direct report continues to be disrespectful; an important member of the team persists in showing up late or not at all; your teen's room remains a mess.Read more...
  • Lessons Learned: Do I Need To Fix This?

    27 Apr 2015 | 10:00 pm
    Chatting with my friend Amanda Ridings recently about lessons learned from our work, I realized that "fixing" is one that I continue to learn again and again. It seems to be in my nature to help, to offer, to be ready to do. I like that person in me who looks to solve problems and facilitate ease. It's just good to notice when I'm on autopilot and to be intentional about it.  It's an occupational hazard in my work. People come to trainings, request coaching, and look to my book, articles, and…
 
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    Center for Conflict Dynamics

  • The Problem with Trying to Win at All Costs

    rundece
    15 Jun 2015 | 9:33 am
    The Problem with Trying to Win at All Costs by Craig Runde, Director of the Center for Conflict Dynamics   It feels good to win–to get your way; however, in conflict situations, winning can become the only goal. That is, individuals can go beyond winning to “winning at all costs,” and such interactions have the [...]
  • Conflict and Resilience

    rundece
    15 Jun 2015 | 9:21 am
    Conflict and Resilience by Craig Runde, Director of the Center for Conflict Dynamics   When we ask people to describe conflict, they often use terms like stress or frustration. It is clear that conflict is trying for many people.  Conflict often leads to negative emotions which themselves can contribute to stress. They also make it [...]
  • Giving In to Avoid Conflict

    rundece
    7 May 2015 | 7:04 am
    Giving In to Avoid Conflict by Craig Runde, Director of the Center for Conflict Dynamics   When asked to describe conflict, most people use negative words. They often indicate that they prefer to avoid dealing with it when possible. This leads to a particular kind of passive destructive behavior described in the Conflict Dynamics Profile [...]
  • Getting Even Comes at a Large Cost

    rundece
    7 May 2015 | 6:51 am
    Getting Even Comes at a Large Cost by Craig Runde, Director of the Center for Conflict Dynamics   Conflict stirs up strong emotions. When they are not managed well, these emotions can fester and lead us to respond in very destructive ways. One such response is retaliation or getting even with the other person. Researchers [...]
  • Tips for Maintaining Patience During Conflict

    Nancy Pridgen
    6 Apr 2015 | 8:31 am
    Tips for Maintaining Patience During Conflict by Nancy Pridgen for the Center for Conflict Dynamics The dictionary defines patience as “the state of bearing pain or trials without complaint; showing self-control; calm.” In times of conflict or negotiation, exhibiting patience can have a powerful impact on the outcome. Many conflicts start because of unfulfilled needs [...]
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    Scotwork Negotiation Blog - Defining Negotiation in the Modern World

  • Wrestling With an Octopus

    2 Jul 2015 | 4:45 am
    It used to be that people had so much time on their hands that they were forever looking for things to do to fill it. When I talk about wrestling with an octopus I am talking literally, not making an oblique negotiating reference about dealing with slippery salesmen or procurement slight of (many) hands. Throughout time people have been looking for ways to occupy themselves. In the 18th century, for example, fox-tossing was a popular event in Poland, in fact at one prestigious event 687 foxes and an assortment of badgers, hares and wildcats were tossed into the air using slings. Sounds fun,…
  • In or Out

    25 Jun 2015 | 4:45 am
    In or Out – that’s the Negotiation. Now that the Conservative party has been re-elected, the UK will be subject to a referendum, this time about Europe and its continued membership of the European Union. As an aside, those of us who live in Scotland are now becoming a bit jaded with the whole “referendum thing”; they’re a bit like the old Glasgow Corporation 59 bus that I used to know and love – none for forty-odd years, then two in quick succession, but that’s nobody’s fault but ours, so we should not complain. All part of the democratic process, blah-di-blah... >
  • It's Always My Fault

    18 Jun 2015 | 4:55 am
    How many deadlines have been and gone in the continuing saga of the economic chaos in Greece? I would suggest there have been so many that we no longer believe that any of them really mattered – or ever will matter in the future. The crescendo of press speculation in recent days indicates yet again that the media believes we might be getting close to a crisis point. That is because Greece has a large repayment of debt – a tidy €1.6 billion - to make to the International Monetary Fund by June 30th, and there isn’t that much in the Greek coffers, so there is a real possibility that…
  • Why Sepp Blatter Has My Sympathy

    11 Jun 2015 | 4:45 am
    A woman tries to board an overcrowded bus at the bus depot. The passengers bar her way. She protests. ‘I must be allowed to get on this bus’ she says. ‘Why’, the other passengers reply. ‘What makes you so important that you should take priority over others who are already on the bus?’ ‘Because I’m the driver’ she says. Two weeks ago we saw Sepp Blatter exercising his rights as the ‘driver’ to stay on the bus, even though more and more of his fellow passengers were uncomfortable with his insistence to do so. Eventually the pressure got to him, and now the whole FIFA…
  • There is never anything on anyway

    4 Jun 2015 | 4:45 am
    A relatively small and parochial point this week, but it illustrates that opportunities to negotiate abound. A deal may just improve your position in any walk of life. I have been working in the US this week and flew into JFK on Monday with the intention of staying in Manhattan on Monday prior to starting work on Tuesday. I booked into a small hotel just off Broadway. Now, New York is 5 hours behind UK time so at around 9 pm (2 am on my body clock) I decided to turn in...>
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    The Red Velvet Lawyer

  • Countdown to Qatar: Letting Go of Family

    5 Jul 2015 | 5:30 am
    Going Further from Home and FamilyThis holiday week-end, my Dad, Jerry, my step-mom, Dottie, and my grand-niece, Paige, drove the long trip from Illinois to see me before I depart in another five weeks.  We spent a rainy Friday at The Breaks Interstate Park so Paige could see the dramatic landscape so very different from the flat lands of her home state.This morning, I sent them home with a smile on my face, but I teared up on the way back into the house.  One more act of letting go. In fact, after I move, I will probably see them as much, perhaps even more, than I do…
  • Countdown to Qatar: Letting Go of Pork

    20 Jun 2015 | 1:08 pm
    My Farewell to a Staple FoodI recently described myself as a bacon-eating Buddhist.  I know.  The contradiction is not lost on me.I grew up in the Midwest, the granddaughter of Illinois farmers on both sides of the family.  As kids, we would often visit the Drinkwater family farm located outside Virginia, Illinois.  The pig sty was not too far from Grandma Drinkwater's back stoop. Perhaps that made it easier to "slop" the pigs.Their sharp hooves dug up the mud, creating a squishy mud wallow.  (You will like the definition of wallow.) They would  . . . well,…
  • Countdown to Qatar: Letting Go of ASL

    20 Jun 2015 | 11:52 am
    So long ASL.  It's Been Very Good to Know You!Letting go of place also involves letting go of the law school I have called home for 13 years.It involves letting go of my faculty colleagues at the Appalachian School of Law, many of whom are also in the midst of a transition to a new job and locale.  It means letting go of students with whom I've built relationships.  It means saying good-bye to a certain type of teaching to a certain population of students -  mostly first generation college or grad school students from the central Appalachian region. It involves…
  • Countdown to Qatar: Letting Go of Place

    17 May 2015 | 2:34 pm
    For 13 Years, I've Called the Central Appalachian Mountains my HomeThese lush mountains provide a home and identity for proud, resourceful, self-reliant Appalachians who express a hospitality that combines both mountain and southern values.  They emphasize family ties, community, and church.  They use power washers like no other population I've ever met, probably because mold and coal dust tends to coat walls, porches, and other outside structures in this wet climate.  And because, contrary to the stereotype, they are fastidious housekeepers and take great pride…
  • Countdown to Qatar: What to Sell?

    16 May 2015 | 6:38 am
    The House, for sure.Over the last few posts, I've been discussing my transition to a new job in Qatar beginning on August 15 (yes, I've got a firm date now).   That transition has forced me to consider what to sell.  This past week, I boxed up most of the family heirlooms and other items for storage.  I've also packed about ten boxes of clothes and other items I plan to ship.I also spent several hours on the Qatar Ikea website adding furniture, dinnerware, cutlery, lamps, and other items to my shopping cart to decorate my anticipated four-room apartment in The Pearl…
 
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    Difficult People Made Easy

  • Cartoon about aggressive customers

    Eleanor Shakiba
    29 Jun 2015 | 3:20 pm
    The post Cartoon about aggressive customers appeared first on Difficult People Made Easy.
  • Coaching managers to deal with aggressive staff

    Eleanor Shakiba
    29 Jun 2015 | 3:15 pm
    HR manager, Stephen, has heard things aren’t going well in Ron’s team. Conflict is creating a toxic team dynamic. And yet again, Kathy seems to be at the centre of it. Despite having years of management experience, Ron isn’t managing this situation. He’s avoiding giving feedback to Kathy because he’s reluctant to raise the issue of her inappropriate workplace behaviour. Stephen needs to intervene. Stephen knows that managers are often reluctant to address the behaviours of highly aggressive staff. It’s quite likely that Ron will expect Stephen to sort out the situation for him.
  • What does ‘perception is reality’ mean?

    Eleanor Shakiba
    22 Jun 2015 | 12:57 pm
    Have you ever wondered ‘What does perception is reality mean?’ If so, this video is for you. Find out how the statement ‘perception is reality’ relates to ideas about perceptual filtering and subjectivity. See what perceptual filters are and how they impact on the success of your communication. Find out how to prevent miscommunication by being aware of perceptual filters and how they impact on the people involved in a conversation. Discover how to shift what you notice, do and say during communication. The post What does ‘perception is reality’ mean? appeared first on Difficult…
  • Coaching to build listening skills

    Eleanor Shakiba
    15 Jun 2015 | 1:30 pm
    Believe it or not, sometimes listening is more important than talking. This is particularly true when workplace conflicts or disagreements spark. This video, by people skills expert Eleanor Shakiba, explains how HR practitioners can coach employees in the skill of active listening. It explores ways to explain the difference between respecting someone’s views and agreeing with them. Then Eleanor outlines how to teach the micro-skill of using reflective statements. You can download tip sheets on coaching to increase listening skills here. The post Coaching to build listening skills appeared…
  • Showing respect… it’s about you, not them

    Eleanor Shakiba
    8 Jun 2015 | 4:30 pm
    You’re talking to someone who pushes your buttons. You see them as a difficult person, because their behaviour seems obnoxious. They’re showing little or no respect for you. So why should you demonstrate respect for them? This is a question which often crops up in my course Dealing with Difficult People. My answer is always the same. You show respect for ‘difficult people’ because being respectful sends a powerful message about who YOU are. So how do you communicate effectively and respectfully, even when dealing with conflict or handling difficult behaviours? You need to start by…
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