Conflict Resolution

  • Most Topular Stories

  • Managing Stress and Inner Conflict: You Know the Answer

    Judy Ringer's Ki Moments Blog
    22 Jun 2015 | 10:00 pm
    One of the most interesting things about my work is that I teach skills everyone already knows. If you've been in a workshop with me, you know this to be true and you've even heard me say it.  We know we want to be centered and in control of our emotions in difficult moments. We know that putting ourselves in a mindset of inquiry is also really useful. And when I ask, "What would you like to say to this person so that they understand your positive intention?" coaching clients are usually clear, composed, and thoughtful in their message. We…
  • Divorce Mediation Dos and Don’ts

    Seattle Divorce Mediation | Whole Mediation | (206) 568-5337
    Debra Synovec
    14 Jul 2015 | 9:24 am
    Divorce mediation can only work when both parties are actively participating throughout the entire process. If one side is passive while the other is aggressive, a solution will most likely not be mutually beneficial as it would if both parties are equally expressive. Coming to an agreement is a two-way street, with the help of a neutral third party in mediation. A divorcing couple will have a more successful separation if these three dos and three don’ts are followed: DO speak up. Mediation is the time to lay it all out on the line, to express your concerns and needs so that your issues…
  • WCML 054: Fear of running out of money - Pace Smith

    Pace Smith
    Pace and Kyeli
    23 Jul 2015 | 4:00 am
    I (Pace) delve into my fear of running out of money and how I can rewrite my story. I hope this will be helpful to you even if you’re struggling with a different kind of fear. Highlights: preassurance a conversation with my imaginary therapist from Uberwald Inside Out “hard mode” the two outcomes of this hangglider trip Plan Z: starve to death the origin story of this money fear “I can let go of my money fear without letting go of my money sense.” -Pace Smith the snake in the garden two actions I’m taking to help this new money paradigm take root Wild Crazy…
  • 7 Responses to Reasoned Resistance

    WordPress Tag: Conflict Resolution
    Dan Rockwell
    28 Jul 2015 | 2:18 pm
    The line between bold and foolish is often determined by success or failure. Fearful organizations a
  • Divorce Mediation Dos and Don’ts

    Seattle Divorce Mediation | Whole Mediation | (206) 568-5337
    Debra Synovec
    14 Jul 2015 | 9:24 am
    Divorce mediation can only work when both parties are actively participating throughout the entire process. If one side is passive while the other is aggressive, a solution will most likely not be mutually beneficial as it would if both parties are equally expressive. Coming to an agreement is a two-way street, with the help of a neutral third party in mediation. A divorcing couple will have a more successful separation if these three dos and three don’ts are followed: DO speak up. Mediation is the time to lay it all out on the line, to express your concerns and needs so that your issues…
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    Seattle Divorce Mediation | Whole Mediation | (206) 568-5337

  • Divorce Mediation Dos and Don’ts

    Debra Synovec
    14 Jul 2015 | 9:24 am
    Divorce mediation can only work when both parties are actively participating throughout the entire process. If one side is passive while the other is aggressive, a solution will most likely not be mutually beneficial as it would if both parties are equally expressive. Coming to an agreement is a two-way street, with the help of a neutral third party in mediation. A divorcing couple will have a more successful separation if these three dos and three don’ts are followed: DO speak up. Mediation is the time to lay it all out on the line, to express your concerns and needs so that your issues…
  • Four Styles of Mediation

    Debra Synovec
    10 Jun 2015 | 9:09 am
    There is no set formula when it comes to divorce mediation. Each couple’s circumstances, goals, and issues are different, making the process unique to every situation. I have been mediating for over 25 years and have never seen the same divorce circumstances twice.  A mediator uses their expertise combined with mediation techniques to help each unique couple create a successful plan. Four types of mediation are: Transformative mediation theorizes that the process has the capability to transform and change the individuals involved. This inner transformation is affected by “empowerment”…
  • Dogs and Divorce

    Debra Synovec
    14 May 2015 | 9:15 am
    A divorce affects more than the two people. Everyone knows that divorce impacts families, friends, children, business relationships, neighbors and others. However it’s not always humans who are affected—pets may be an important piece to the divorce puzzle. Mediation helps separating couples reach outcomes based on each individual’s needs, wants, and lifestyle, and can help reach an agreement for custody of pets. When going through a divorce that involves furry companions keep the following in mind: Who owns the pet? If one of you had the dog or cat before you met each other and married,…
  • How To Successfully Parent After A Divorce

    Debra Synovec
    6 Apr 2015 | 6:27 pm
    Divorce is difficult and a divorce becomes even more difficult when children are involved. While separation can be the best option for the individual, it creates conditions within the family that largely affect your kids for the rest of their lives. Divorcees must learn to work together even though they are no longer legally bound to make the transition as easy on the children as possible. Mediation is an effective strategy during the separation process, but is also incredibly helpful after the divorce is finalized. Post-divorce mediation allows parents to discuss child support, logistics,…
  • Post Divorce Mediation

    Debra Synovec
    25 Mar 2015 | 4:35 am
    Divorce is not an end-all situation. Life brings many changes, situations often arise involving your former spouse that will need to be addressed long after the papers have been signed. With all the factors that connect a couple when they are legally married, many issues carry over after the divorce is final. Loose ends can be left untied even after the divorce is final, and new issues often arise between the divorced couple. Mediation is often a helpful approach for couples that have run into issues after their divorce has been finalized. Rather than using litigation that can be time…
 
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    Pace Smith

  • WCML 054: Fear of running out of money - Pace Smith

    Pace and Kyeli
    23 Jul 2015 | 4:00 am
    I (Pace) delve into my fear of running out of money and how I can rewrite my story. I hope this will be helpful to you even if you’re struggling with a different kind of fear. Highlights: preassurance a conversation with my imaginary therapist from Uberwald Inside Out “hard mode” the two outcomes of this hangglider trip Plan Z: starve to death the origin story of this money fear “I can let go of my money fear without letting go of my money sense.” -Pace Smith the snake in the garden two actions I’m taking to help this new money paradigm take root Wild Crazy…
  • WCME 005: Talking styles and seeds of beauty, with Susan Piver - Pace Smith

    Pace and Kyeli
    22 Jul 2015 | 4:00 am
    Highlights: The talking style of each type The seed of beauty of each type Buddhism and the Enneagram (upaya, skillful means) “The Enneagram does nothing in my life except deepen my compassion for myself and for others.” -Susan Piver You can find Susan at susanpiver.com. If you enjoyed this episode, would you be so kind as to leave us a review? You can find us by going to the Podcast page in iTunes and searching for “wild crazy meaningful enneagram”. Thanks! Your review helps more people discover the awesomeness of the Enneagram. And if you’d like to discover how…
  • Psychology and Spirituality - Pace Smith

    Pace
    16 Jul 2015 | 4:00 am
    The reason I’m so hype about the Enneagram is that it unifies my two main interests in life: psychology and spirituality. I remember the moment when I realized I was interested in psychology. Kyeli and I had recently published The Usual Error. I had just given a speech to my Toastmasters Club about one of the chapters, “I am not green.” It’s about how you can create peace in your heart and in your relationships by not taking things personally. My speech evaluator said, “Psychology, what a great topic to choose for a speech.” “Psychology?” I…
  • WCML 053: Fear (and how to handle it) - Pace Smith

    Pace and Kyeli
    16 Jul 2015 | 4:00 am
    When folks sign up for my eZine, I always ask them, “What’s one obstacle that’s holding you back from living a wholehearted life?” Three recent replies were: That I don’t know where to start, I don’t know what makes me come alive. And, the fear that I can’t ever find my true calling. Fear of exposing my true self. Silly,fun light hearted, extremely sensitive. Fear. Fear of failure, fear of success, fear of pain, fear of loss, fear of who I may become and fear of staying who I am. So today we’re going to get real about fear and how to handle it.
  • WCME 004: Exploring Type One, the Reformer. - Pace Smith

    Pace and Kyeli
    15 Jul 2015 | 4:00 am
    Path #1: The Jewel in my heart is Goodness. When my Jewel shines clearly, I reflect Goodness into the world like Gandhi, in service of rightness and justice. When my Jewel is obstructed by self-hatred or by the voice of my harsh inner judge, my essential Goodness can come across as self-righteousness or nitpicky perfectionism. I’m trying my best to find my essential Goodness, and I need to remember that I can’t get that by living up to my impossible inner standard of rightness; I can only find true Goodness by learning to be present with myself as I am. Highlights: the usual error…
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    WordPress Tag: Conflict Resolution

  • 7 Responses to Reasoned Resistance

    Dan Rockwell
    28 Jul 2015 | 2:18 pm
    The line between bold and foolish is often determined by success or failure. Fearful organizations a
  • Decision Week: The Conflict Resolution Model

    Brandy
    28 Jul 2015 | 6:48 am
    Conflict is a natural part of life.  We are at conflict with nature, with our employers, with our ki
  • Sergio Vieira de Mello Prize 2015 goes to CAR Interfaith Peace Platform

    Hans Thoolen
    28 Jul 2015 | 3:46 am
    The 2015 Sergio Vieira de Mello Prize goes to the Interfaith Peace Platform for the work achieved to reconcile religious groups in the hope of reaching a lasting peace in Central African Republic (CAR), a country devastated by a war between fractions. The award [see: http://www.brandsaviors.com/thedigest/award/sergio-vieira-de-mello-prize] was established in Sergio Vieira de Mello’s memory, who was killed in the UN compound bombing in Bagdad on 19 August 2003. The Interfaith Platform promotes dialogue as a preventive measure against religious violence and a means to pursue peace across…
  • Lesley's Lagniappe ~ 7-28-15

    Michelle Lesley
    28 Jul 2015 | 3:00 am
      Why I Stopped Singing Hillsong– Last year, when I heard Hillsong was opening a church i
  • July 27, 2015 Host Emma Breacain Speaks With Author Aspen Baker About Disagreeing Nicely

    Through the Eyes of Women
    27 Jul 2015 | 2:08 pm
      Sometimes it seems like we live in divisive times. Sometimes, we are just never going to agree on certain topics. Author and nonprofit founder Aspen Baker says that’s no reason we can’t be kind to each other. Moved by her personal experience as a Christian woman who has had an abortion, Baker started the nonprofit organization Exhale, described as “a caring, nonjudgmental space for men and women to share their feelings about abortion, without choosing sides,” and wrote her book “Pro-Voice: How to Keep Listening when the World Wants a Fight.” In today’s show, Baker shares…
 
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    Seattle Divorce Mediation | Whole Mediation | (206) 568-5337

  • Divorce Mediation Dos and Don’ts

    Debra Synovec
    14 Jul 2015 | 9:24 am
    Divorce mediation can only work when both parties are actively participating throughout the entire process. If one side is passive while the other is aggressive, a solution will most likely not be mutually beneficial as it would if both parties are equally expressive. Coming to an agreement is a two-way street, with the help of a neutral third party in mediation. A divorcing couple will have a more successful separation if these three dos and three don’ts are followed: DO speak up. Mediation is the time to lay it all out on the line, to express your concerns and needs so that your issues…
  • Four Styles of Mediation

    Debra Synovec
    10 Jun 2015 | 9:09 am
    There is no set formula when it comes to divorce mediation. Each couple’s circumstances, goals, and issues are different, making the process unique to every situation. I have been mediating for over 25 years and have never seen the same divorce circumstances twice.  A mediator uses their expertise combined with mediation techniques to help each unique couple create a successful plan. Four types of mediation are: Transformative mediation theorizes that the process has the capability to transform and change the individuals involved. This inner transformation is affected by “empowerment”…
  • Dogs and Divorce

    Debra Synovec
    14 May 2015 | 9:15 am
    A divorce affects more than the two people. Everyone knows that divorce impacts families, friends, children, business relationships, neighbors and others. However it’s not always humans who are affected—pets may be an important piece to the divorce puzzle. Mediation helps separating couples reach outcomes based on each individual’s needs, wants, and lifestyle, and can help reach an agreement for custody of pets. When going through a divorce that involves furry companions keep the following in mind: Who owns the pet? If one of you had the dog or cat before you met each other and married,…
  • How To Successfully Parent After A Divorce

    Debra Synovec
    6 Apr 2015 | 6:27 pm
    Divorce is difficult and a divorce becomes even more difficult when children are involved. While separation can be the best option for the individual, it creates conditions within the family that largely affect your kids for the rest of their lives. Divorcees must learn to work together even though they are no longer legally bound to make the transition as easy on the children as possible. Mediation is an effective strategy during the separation process, but is also incredibly helpful after the divorce is finalized. Post-divorce mediation allows parents to discuss child support, logistics,…
  • Post Divorce Mediation

    Debra Synovec
    25 Mar 2015 | 4:35 am
    Divorce is not an end-all situation. Life brings many changes, situations often arise involving your former spouse that will need to be addressed long after the papers have been signed. With all the factors that connect a couple when they are legally married, many issues carry over after the divorce is final. Loose ends can be left untied even after the divorce is final, and new issues often arise between the divorced couple. Mediation is often a helpful approach for couples that have run into issues after their divorce has been finalized. Rather than using litigation that can be time…
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    Nancy Love's Weblog

  • Thanks to Everyone …

    Dr. Nancy Love
    23 Jul 2015 | 6:47 am
    I would like to thank those of you who attended yesterday’s webinar.  It was my first with UVI as a partner.  It was well attended and I think it went well.  I provided a review of PULSE the Frame and the Tetrahedron.  Here’s the link to the recording if you are interested ..PULSE 101 UVI PULSE. There are so many people that have been following PULSE for a long time and many of those loyal PULSErs were present at the session yesterday.  A special thanks to all of you. There were also new people attending.  For them the webinar was an introduction to a process that allows…
  • Links for Wednesday’s Webinar

    Dr. Nancy Love
    19 Jul 2015 | 3:19 pm
    On Wednesday morning at 8:00 am Mountain I will be doing my first UVI-PULSE webinar.  I am really hoping you can join me.  The webinar is free and is the first in the series of monthly webinar I will be providing through the University.  If you can’t make it yourself please feel free to share the link with others.  Although I am confident there will be room for everyone, spaces are limited, so let me know if you intend to be there and I will make sure you have a spot. For this webinar you just have to enter as a guest using the link below.  Future webinars will require you to…
  • Join us July 22nd

    Dr. Nancy Love
    16 Jul 2015 | 8:04 am
    The University of the Virgin Islands’ Institute for Leadership and Organizational Effectiveness (UVI-ILOE) is pleased to announce its new program, UVI-PULSE. UVI-PULSE will offer proprietary, customized solutions while providing a variety of expert opportunities for individuals and organizations to (1) gain the courage to make change and the confidence to make a difference in their world, (2) identify goals and attain them, (3) improve the quality of every social encounter whether it be in a personal or professional setting, (4) create products to improve social exchanges and (5) provide…
  • How will I spend my time today?

    Dr. Nancy Love
    14 Jul 2015 | 11:19 am
    Freedom to choose liberates power.  I have always believed that.  When I can choose what I want to do I am much more likely to feel responsible and accountable.  I raised my children with choice and consequences and now that is how I treat myself. Today I have NOTHING on the agenda.  I can do whatever I want today.  I can go whereever I want to go. I can contact people and maybe connect if schedules permit or I can stay here at the lake with the blue sky and the song birds.   I can work on my book.  It is a possiblity and yet I hesitate. My book is sitting…
  • Research

    Dr. Nancy Love
    7 Jul 2015 | 9:22 am
    There is never any end to things like dishes and other kinds of housework.  As human beings we create messes and need to clean up after ourselves.  Dust accumulates while we are not watching and just when you thought you had a place for everything and everything in its place you decide to redecorate or someone else comes to visit and moves your stuff.  Life’s like that. At the moment I am researching the balance between alone time and with time.  These past few years I have spent a lot of time alone. My new doctor seemed concerned when he asked if I lived alone and I said yes.  He…
 
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    NCDD Community News

  • Register for IAP2 Trainings from the Participation Company

    Roshan Bliss
    28 Jul 2015 | 6:00 am
    Our friends at the Participation Company are offering three great trainings this year, all of which NCDD members can get a discount on. The trainings are given within the International Association of Public Participation (IAP2) framework and are a great opportunity to earn an official IAP2 certification. Learn more about the trainings in the announcement below or by clicking here. Upcoming IAP2 Training Events in 2015-16 If you work in communications, public relations, public affairs, planning, public outreach and understanding, community development, advocacy, or lobbying, this training…
  • Future Search Learning Exchange Offers NCDD Discount

    Roshan Bliss
    27 Jul 2015 | 6:00 am
    The Future Search Network, an NCDD member organization, recently shared the opportunity for NCDDers to get a great discount on two workshops they are offering later this year. These two workshops will be offered this Aug. 17-23 in Berlin, Germany and again from Dec. 7-11 in Philadelphia, PA. The early bird deadline ends August 4th for NCDDers, so make sure to register ASAP. You can learn more from the FSN announcement below. The Annual Future Search Learning Exchange We hope you can join us! Future Search has events scheduled for August in Berlin, Germany and for December in…
  • Join the “Going Viral” Online Engagement Webinar, Jul. 29

    Roshan Bliss
    24 Jul 2015 | 10:54 am
    We encourage you to mark you calendars and register for a useful webinar being offered next week by MetroQuest, an NCDD member organization. MetroQuest is hosting this online event titled “Going Viral: How Your Project Can Engage Thousands Online” on Wednesday, July 29th from 1 – 1:45pm EST. This webinar will be a quick and easy way to learn more about how to engage a bigger online audience, and we know it could be helpful to many of our members. Here’s how MetroQuest describes the event. This free webinar will explore case studies of planning projects with…
  • Featured D&D Story: Reforming the Barcelona Football Club

    NCDD Community
    23 Jul 2015 | 6:00 am
    Today we are happy to feature another great example of dialogue and deliberation in action. This fascinating mini case study from Spain was submitted by NCDD Founding Member Alberto Lusoli of QuattrodiTre (4d3) via NCDD’s Dialogue Storytelling Tool. Do you have a dialogue story that our network could learn from? Add your dialogue story today! Title of Project: Reforming the Barcelona FC, One Opinion at a Time Description The Manifest Blaugrana Association was born to promote a greater and equal participation of all the Futbol Club Barcelona members, to improve its democratic…
  • Registration Open for August 5th Confab with Matt Leighninger & Tina Nabatchi

    Courtney Breese
    21 Jul 2015 | 6:00 am
    Join us on Wednesday, August 5th for NCDD’s next “Confab Call.” We’ll be talking with NCDD Members Matt Leighninger and Tina Nabatchi about their new book, Public Participation for 21st Century Democracy. The confab will take place from 2-3pm Eastern (11am-12pm Pacific). Register today to secure your spot! Public Participation for 21st Century Democracy is an exciting new book that aims to help people improve the infrastructure of public participation, the regular opportunities for citizens to take part in making decisions, solving problems, and strengthening community. It…
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    Waging Nonviolence

  • Communities struggling against mining win major victory in Guatemala

    Jeff Abbott
    28 Jul 2015 | 8:25 am
    by Jeff Abbott The victory was celebrated with a piñata of Darth Vader holding a sign with the name of the mine, which was enjoyed by both children and adults. (WNV/Jeff Abbott) For three years the communities of San Jose del Golfo and San Pedro Ayampuc have struggled against the construction of a gold mine in their communities. The La Puya resistance has maintained their opposition in the face of criminalization and violence, but they have finally won a major victory. On July 15, Judge Angelica Noemi Tellez Hernandez, an appeals court judge, ruled in favor of the nonviolent community…
  • Una iniciativa ciudadana pone en jaque a la justicia paraguaya

    Pelao Carvallo
    26 Jul 2015 | 2:26 pm
    by Pelao Carvallo Presentación de Somos Observadores en Madrid, españoles y migrantes en España se declaran observadores de Curuguaty. (WNV/Paraguay resiste en Madrid) This article is also available in English. “Condena cantada” es como en Paraguay se refieren a un juicio cuyo resultado ha sido decidido de antemano de acuerdo a intereses extrajudiciales. Contra un juicio que viene con condena cantada es que se levantó la iniciativa Somos Observadores de Curuguaty, una campaña ciudadana nacional e internacional de vigilancia al juicio oral de la masacre de Curuguaty, el cual ha sido…
  • A citizen’s initiative puts the Paraguayan justice system in question

    Pelao Carvallo
    26 Jul 2015 | 2:04 pm
    by Pelao Carvallo At the launch of the campaign in Madrid, Spaniards and Paraguayan migrants declare themselves observers. (WNV/Paraguay resist in Madrid) Este artículo también está disponible en español. In Paraguay, a trial is referred to as a “sung sentence” when its outcome has been decided beforehand according to extra-judicial interests. A national and international citizen’s campaign called We Are Observers arose in response to a coming trial with a sung sentence. It was created to monitor the trial the massacre of Curuguaty, which has been postponed for the third…
  • Protests shine light on ALEC conference in San Diego

    Ashoka Jegroo
    24 Jul 2015 | 11:58 am
    by Ashoka Jegroo Hundreds of Teamsters from across California traveled to San Diego today to participate in a massive protest outside a national meeting for the American Legislative Exchange Council. (Teamsters) More than a thousand protesters took to the streets of San Diego on July 22 to demonstrate against a conservative nonprofit’s annual meeting of politicians and corporate lobbyists. “Today we refused to allow the actions of a group of anti-worker billionaires that push laws to make the rich richer on the backs of hardworking families go unnoticed,” Jesse Torres, a home care…
  • Organized youth and top-level defections threaten Uganda’s dictatorship

    Phil Wilmot
    23 Jul 2015 | 8:18 am
    by Phil Wilmot View image | gettyimages.com After a full day of darting around the congested Ugandan capital city of Kampala to meet with activists, civil society groups and community leaders, I gratefully swung my backpack off my shoulders and tossed it on the table. I sunk my body into the refuge of a few soft cushions and exhaled a deep sigh of resignation. My host eagerly dashed to his television to switch on the evening news, as if the physical, psychological and emotional beatings we absorbed that day had not diverted a single ounce of his energy. “Haven’t you had enough political…
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    Crisis Management

  • The Best and Worst of Customer Service by Jonathan & Erik Bernstein

    Jonathan & Erik Bernstein
    24 Jul 2015 | 8:07 pm
    Bad customer service inevitably leads to reputation damage Treating your customers poorly isn’t something that can be swept under the rug anymore. Besides being called out on review sites, in blogs, and across social media, you’ll also wind up on lists creating by organizations like 24/7 Wall Street, which uses survey data to assemble what they call the “Customer Service Hall of Shame”. Here are their top five most shameful orgs when it comes to treating customers right: Comcast DirecTV Bank of America Dish Network AT&T Of course, the opposite is true of those who…
  • A CEO’s Impact on Reputation by Jonathan & Erik Bernstein

    Jonathan & Erik Bernstein
    22 Jul 2015 | 3:43 am
    Exploring the effect company leaders have on your good name CEOs are the most public face of an organization, and as such they play a major role in its overall reputation. While in the past it was possible for a CEO to “fly below the radar” except when paraded out for investor-related meetings or major product announcements, today’s interactive public  want a more personal approach. Weber Shandwick assembled some excellent research looking at the impact of CEOs on reputation, sharing the highlights in infographic form: ——————————- For more resources, see…
  • UCLA Not Walking Its Talk in Data Breach Crisis Management by Jonathan & Erik Bernstein

    Jonathan & Erik Bernstein
    19 Jul 2015 | 10:35 am
    Saying you care is great, but backing it up with action is a must We can barely go a week without another high-profile data breach hitting the news, and lax security from the latest target, UCLA Health Systems means as many as 4.5 million patients may be affected. Much like Anthem, UCLA didn’t bother to encrypt patient data in even the most basic of ways, meaning cybercriminals had little difficulty once they made their way into the network. The LA Times’ Chad Terhune dug deeper into the nuts and bolts of the situation: “We take this attack on our systems extremely seriously,”…
  • Bug Bounties Take to the Sky by Jonathan & Erik Bernstein

    Jonathan & Erik Bernstein
    17 Jul 2015 | 8:46 am
    United Airlines proves rewarding white hat hackers helps prevent crises Bug bounties, where organizations reward hackers who choose to report issues rather than exploit them, are nothing new, but we’re now seeing them move from a “tech company only” strategy into more widespread use. Perhaps the most high-profile example thus far came from United Airlines, which handed over one-million frequent flyer miles each to two hackers who discovered security flaws in the carrier’s network. Jordan Wiens, a cyber vulnerability researcher, caught the public’s attention when…
  • Are Younger Generations an IT Security Risk? by Jonathan & Erik Bernstein

    Jonathan & Erik Bernstein
    12 Jul 2015 | 5:46 am
    They may be more tech savvy, but are they keeping your data secure? Younger generations may have grown up with technology at their fingertips, but according to a study on U.S. mobile security by Absolute Software they may not be so good at keeping that tech secure. The study found many younger respondents have lower expectations of their own responsibilities when it comes to keeping data secure, and that a full five times as many Millenials compromise IT security when compared to Boomers. The study’s finding that younger generations’ habits of using work devices for personal…
 
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    Judy Ringer's Ki Moments Blog

  • An Interval of Meditation: Centered Happiness

    20 Jul 2015 | 10:00 pm
    Have you ever been so happy you ... were afraid it wouldn't last? lost your equilibrium?  couldn't stay present with it? Such is Anne Elliot's happiness at the end of Jane Austen's Persuasion, that she engages in "an interval of meditation" as the best way to preserve and appreciate the feeling. I write a lot about centering in conflict. Searching this phrase on my website turns up 112 results. And yet, what about being centered in happiness? Read more...
  • Be More: Turn Gossip Into Direct Communication

    6 Jul 2015 | 10:00 pm
    It's always great to hear from past and current clients about how they utilize my work and writing personally and within their organizations. And sometimes I get a surprise, as I did last week when I received an email from someone I'd never met--an employee in a major global financial institution. The financial institution included my Checklist for Managing Difficult Conversations in a regional communication program encouraging staff to "Be More."  In the 9-day program, there were a number of challenges participants had…
  • Managing Stress and Inner Conflict: You Know the Answer

    22 Jun 2015 | 10:00 pm
    One of the most interesting things about my work is that I teach skills everyone already knows. If you've been in a workshop with me, you know this to be true and you've even heard me say it.  We know we want to be centered and in control of our emotions in difficult moments. We know that putting ourselves in a mindset of inquiry is also really useful. And when I ask, "What would you like to say to this person so that they understand your positive intention?" coaching clients are usually clear, composed, and thoughtful in their message. We…
  • The Guest House: Managing Emotions with Awareness

    8 Jun 2015 | 10:00 pm
    This being human is a guest-house Every morning a new arrival. This is the beginning of one of my favorite Rumi poems. I appreciate its wisdom on how to greet each emotion with gratitude and wonder.Read more...
  • Lessons Learned: Losing My Voice

    25 May 2015 | 10:00 pm
    I am now recently and thankfully over a bout of laryngitis that in all its manifestations lasted 8 weeks. That's a long time for an organizational trainer, public speaker, and professional singer. It was traumatic at times, frightening, and fascinating. Friends would say, "this is going to be a story eventually," and indeed it is and has been. Have I said that "Unlikely Teachers" are not always welcomed at first? They can seem like annoyances at best and physically or emotionally traumatic at worst. In many cases,…
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    Scotwork Negotiation Blog - Defining Negotiation in the Modern World

  • Internet Shopping – Not As Much As You Could Wish For?

    23 Jul 2015 | 4:57 am
    I was reading my newspaper recently and came across an article written by a woman journalist who was celebrating the demise of the, as she called it. ‘shiny suited car salesman’ whose sexist attitudes have apparently in the past been responsible for women being urged to do things like ‘discuss their purchases with the man of the house’ before making a decision. This article set out some, to me, quite eye-opening statistics for the UK market in new and ‘pre-owned’ (it’s what they call second hand here) cars. The internet has liberated people to change their purchasing habits when…
  • Rubbish Diplomacy

    16 Jul 2015 | 4:56 am
    Two negotiated deals of historic significance. One between Greece and the EU/Eurozone, the other between Iran and the P5+1. Both are hailed as a victory for diplomacy. Both are rubbish. Both are being derided and disowned in all quarters. Both are disintegrating as the ink dries. What do we learn?...>
  • Let Me Paint You a Picture

    9 Jul 2015 | 4:45 am
    A mate of mine recently visited New York on business and found himself with a spare half day or so, needing to be filled. It being February, the joys of Central Park were lost on him so, after a moment’s thought, he took himself off to the Metropolitan Museum of Art, there to see their collection of JMW Turner’s paintings in gallery 808. It’s on the second floor; a bit of a hike from the front door if we are going to be honest, but there we are. He’d seen the film (Mr Turner; worth a look if you haven’t seen it) and he was determined to see three of the great man’s paintings that…
  • Wrestling With an Octopus

    2 Jul 2015 | 4:45 am
    It used to be that people had so much time on their hands that they were forever looking for things to do to fill it. When I talk about wrestling with an octopus I am talking literally, not making an oblique negotiating reference about dealing with slippery salesmen or procurement slight of (many) hands. Throughout time people have been looking for ways to occupy themselves. In the 18th century, for example, fox-tossing was a popular event in Poland, in fact at one prestigious event 687 foxes and an assortment of badgers, hares and wildcats were tossed into the air using slings. Sounds fun,…
  • In or Out

    25 Jun 2015 | 4:45 am
    In or Out – that’s the Negotiation. Now that the Conservative party has been re-elected, the UK will be subject to a referendum, this time about Europe and its continued membership of the European Union. As an aside, those of us who live in Scotland are now becoming a bit jaded with the whole “referendum thing”; they’re a bit like the old Glasgow Corporation 59 bus that I used to know and love – none for forty-odd years, then two in quick succession, but that’s nobody’s fault but ours, so we should not complain. All part of the democratic process, blah-di-blah... >
 
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    The Red Velvet Lawyer

  • Countdown to Qatar: Letting Go of My Files

    23 Jul 2015 | 5:20 pm
    Pitching Part of my Professional IdentityI don't know what it says about me, but I am a very organized pack rat.  My ADR books are alphabetized by author.  They are now neatly packed in boxes with labels showing the alphabetical run included in each box. For years, I have created elaborate filing systems for research materials.  At two former law firms, I created "Brief Banks" that allowed our lawyers, especially newer ones, to easily access different forms, sample pleadings, and research.After joining ASL, I created a filing system for the expanding materials I…
  • Countdown to Qatar: Letting Go of Friends

    16 Jul 2015 | 1:44 pm
    Saying "See You Later" to Kenn AnnI am actually very good at maintaining links to old friends.  Facebook has certainly made that easier.  I always seem to have one good friend during each stage of my life or for each locale.  One of my oldest friends, Kenn Ann, visited this past week-end.  She was my best friend during my years in high school and college.  We've been friends ever since.  We spent several hours talking about that period of our lives, as we have in the past, and still discovered new things about our relationship.I have always said, and…
  • Countdown to Qatar: Letting Go of Family

    5 Jul 2015 | 5:30 am
    Going Further from Home and FamilyThis holiday week-end, my Dad, Jerry, my step-mom, Dottie, and my grand-niece, Paige, drove the long trip from Illinois to see me before I depart in another five weeks.  We spent a rainy Friday at The Breaks Interstate Park so Paige could see the dramatic landscape so very different from the flat lands of her home state.This morning, I sent them home with a smile on my face, but I teared up on the way back into the house.  One more act of letting go. In fact, after I move, I will probably see them as much, perhaps even more, than I do…
  • Countdown to Qatar: Letting Go of Pork

    20 Jun 2015 | 1:08 pm
    My Farewell to a Staple FoodI recently described myself as a bacon-eating Buddhist.  I know.  The contradiction is not lost on me.I grew up in the Midwest, the granddaughter of Illinois farmers on both sides of the family.  As kids, we would often visit the Drinkwater family farm located outside Virginia, Illinois.  The pig sty was not too far from Grandma Drinkwater's back stoop. Perhaps that made it easier to "slop" the pigs.Their sharp hooves dug up the mud, creating a squishy mud wallow.  (You will like the definition of wallow.) They would  . . . well,…
  • Countdown to Qatar: Letting Go of ASL

    20 Jun 2015 | 11:52 am
    So long ASL.  It's Been Very Good to Know You!Letting go of place also involves letting go of the law school I have called home for 13 years.It involves letting go of my faculty colleagues at the Appalachian School of Law, many of whom are also in the midst of a transition to a new job and locale.  It means letting go of students with whom I've built relationships.  It means saying good-bye to a certain type of teaching to a certain population of students -  mostly first generation college or grad school students from the central Appalachian region. It involves…
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    Difficult People Made Easy

  • Cartoon about passive employees

    Eleanor Shakiba
    27 Jul 2015 | 2:15 pm
    The post Cartoon about passive employees appeared first on Difficult People Made Easy.
  • Are passive managers a risk to your business?

    Eleanor Shakiba
    27 Jul 2015 | 1:46 pm
    Managers with non-assertive mindsets can pose a significant risk to any business. You might not think of them as difficult people, but they can have a negative impact on performance and productivity. For example, passive managers often avoid giving feedback or addressing performance issues. They struggle to make decisions, or try so hard to please everyone that they lose the respect of their peers. These behaviours can lead to reduced team performance, increased error rates, miscommunication and poor morale. If you’re an HR manager or trainer, you are ideally positioned to prevent these…
  • How to handle aggressive behaviour calmly

    Eleanor Shakiba
    20 Jul 2015 | 2:10 pm
    Learn how to give handle aggressive behaviour calmly, constructively and honestly in this instructive animated video. See how two simple principles will help you deliver feedback that sticks. Hear how to create a positive feedback cycle by setting performance indicators and matching your feedback messages to these. Then cover four simple steps for delivering effective feedback on performance. The tips covered in this video can be used when you’re giving feedback to difficult people, addressing performance problems or giving feedback to star performers. Whether you’re a manager, a team…
  • Four steps for handling aggressive behaviour: skills for HR practitioners

    Eleanor Shakiba
    13 Jul 2015 | 2:33 pm
    If you want to know how to deal with aggressive people, this video provides a great starting point. It describes simple steps you can use to calm down angry people and respond assertively to aggressive behaviours (such as shouting, threatening or refusing to listen). Hear the author of Difficult People Made Easy, Eleanor Shakiba, explaining what YOU can do to handle aggressive people assertively. To complement what you learn from the video, download Eleanor’s free tip sheets. The post Four steps for handling aggressive behaviour: skills for HR practitioners appeared first on Difficult…
  • Four steps for handling aggressive behaviour

    Eleanor Shakiba
    6 Jul 2015 | 3:03 pm
    That difficult customer or co-worker is screaming abuse. You’re tempted to run away. But you need to sort the situation out quickly. What can you do? Try these four techniques for handling aggressive behaviour in the workplace. Reframe their actions Reframing involves changing the meaning you give to a situation. For example, you’ve planned a picnic for tomorrow. But you’ve just heard it’s going to rain. Instead of seeing this as a disaster, you can reframe it as an opportunity to have a cosy meal inside. Shifting your perception this way helps you feel better. Similarly, you can…
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