Back in the days when I was a college dean I ran into a gatekeeping problem with the executive assistant of a vice president I worked with frequently. Donna was a zealous gatekeeper and the first response was a routine “no” anytime I asked if the VP was available for a few minutes. One day, I decided to talk about the problem with Donna. I’m finding it frustrating that every time I come in here, the first response is always no. I’d like to talk about this, since I so frequently need to see Paula (the VP) for troubleshooting on the fly. That’s not my problem, said…

